IT Infrastructure Head

1. JOB

   PURPOSE

A process-driven techno-functional professional responsible for managing and optimizing the organizations entire IT infrastructure and ensuring seamless operation across all technology-related services.

• Oversee the entire ICT setup, including central and retail network infrastructure services.
• Manage retail applications, such as POS systems (e.g., LS Retail), legacy systems, and other related infrastructures.
• Develop and maintain network infrastructure policies and procedures aligned with organizational standards.
• Implement and manage cybersecurity solutions and policies to comply with regulatory and compliance guidelines.
• Ensure security system (CCTV) compliance with regulatory authority requirements across retail outlets, warehouses, and the organization.
• Prepare and manage IT budgets, contributing to the business process transformation roadmap.
• Maintain data center operations, backup processes, and disaster recovery plans to ensure business continuity.
• Lead and allocate resources effectively, ensuring operational management meets agreed service standards.
• Plan and conduct technical and behavioral training programs to enhance team efficiency.

1. MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE

• Educational Requirements:

  Diploma or Bachelor of Engineering, or MCA.

• Experience:

  1015 years in IT within a Middle Eastern retail business environment.
• Proven expertise in retail IT infrastructure, POS applications, and network and security solutions.
• Hands-on knowledge of cloud infrastructure and next-gen network and security solutions.
• Experience managing and maintaining security systems (CCTV) in line with regulatory guidelines.

1. COMMUNICATION AND WORKING

   RELATIONSHIPS

• Excellent communication and presentation skills.
• Effective team management and resource allocation.
• Strong ability to delegate tasks and ensure timely completion.
• Competence in liaising with external vendors to fulfill technical requirements.
• Flexibility to adapt to rapidly changing organizational needs.

1. KEY

   DIMENSIONS

   AND

   RELATED

   JOB

   RESULTS

• Align IT strategies with organizational objectives.
• Optimize IT expenses within budgets and adopt innovative technologies for business improvement.
• Ensure proper documentation of hardware and software in compliance with group policies (e.g., software licenses, support agreements, and manuals).
• Evaluate new products for organizational deployment, including technical specifications and recommendations.
• Manage and execute projects, ensuring adherence to timelines.

1. OPERATING

   ENVIRONMENT

• Job location may vary based on business requirements, including potential relocation.
• May face challenges such as customer demands, operational needs, employee relations, compliance requirements, and government regulations.
• The role may involve extended hours, work during holidays, and physical agility due to demanding work environments.

1. KEY COMPETENCIES

• Planning & Organizing (PO):

  Expertise in designing, implementing, and managing IT infrastructure policies and procedures to ensure seamless operations.

• Results Orientation (RO):

  Focus on achieving operational excellence by aligning IT strategies with organizational objectives and optimizing IT expenses.

• Analytical Thinking (AT):

  Strong analytical skills to evaluate new technologies, manage data center operations, and ensure compliance with regulatory guidelines.

• Leadership (L):

  Ability to lead teams effectively, allocate resources efficiently, and conduct technical and behavioral training programs to enhance team performance.

• Communication (C):

  Excellent communication and presentation skills to liaise with external vendors, manage teams, and articulate technical requirements clearly.

• Business Acumen (BA):

  Deep understanding of retail IT infrastructure, POS systems, network solutions, and cybersecurity to drive business process transformation.

• Team Orientation (TO):

  Proven ability to foster collaboration within the team and ensure tasks are delegated and completed on time.

• Strategic Thinking (S):

  Capacity to align IT strategies with business objectives, adopt innovative technologies, and contribute to the business transformation roadmap.