It Executive

Role & responsibilities

1. Network Management

• Monitor, maintain, and troubleshoot LAN/WAN networks and internet connectivity.
  
• Ensure Wi-Fi routers, firewalls, and switches are functioning optimally.
  
• Set up and manage VPNs and network security settings.
  
• Maintain network documentation and backups.
  

2. Hardware Support

• Install, configure, and maintain desktops, laptops, printers, scanners, and other office IT equipment.
  
• Perform routine maintenance of hardware systems and peripherals.
  
• Troubleshoot hardware-related issues and coordinate repairs/replacements with vendors.
  

3. Software & System Support

• Install, update, and troubleshoot licensed software (MS Office, antivirus, ERP, etc.).
  
• Assist employees with email, file sharing, and software access issues.
  
• Ensure timely patching and updates for operating systems and software.
  
• Maintain software licenses and documentation.
  

4. IT Administration & Security

• Manage user accounts and access control (email, shared drives, etc.).
  
• Monitor and maintain data backup systems.
  
• Ensure office systems are protected against malware and unauthorized access.
  
• Implement and follow IT policies and best practices.
  

5. Support & Coordination

• Act as the first point of contact for IT-related support in the office.
  
• Maintain a log of IT support tickets and resolutions.
  
• Coordinate with third-party vendors for AMC, procurement, or specialized support.
  
• Assist in setting up IT infrastructure for new employees and departments.
  

Preferred candidate profile

• Bachelors degree in IT, Computer Science, or a related field.
  
• 2+ years of experience in IT support roles.
  
• Strong knowledge of Windows OS, MS Office, networking, and system troubleshooting.
  
• Familiarity with email clients (Outlook/Thunderbird), antivirus, and cloud backup systems.
  
• Good communication and problem-solving skills.