IT Executive

A. LMS Administrator

- Upload and configure tests, quizzes, and content.

- Manage user roles and permissions.

- Ensure smooth LMS operations during exams.

B. ERP Administrator

- Manage student registration, dashboards, and certification processes.

- Handle ERP integration with other academic platforms.

- Generate reports for management on student progress.

C. Assessment Technologist

- Configure exam rules (randomization, difficulty, and time limits).

- Validate uploaded content before exams.

- Run pilot tests to ensure functionality.

D. Proctoring Engineer

- Implement AI-based proctoring systems.

- Monitor exam sessions and flag violations.

- Generate post-exam integrity reports.

E. Content Integrator

- Convert faculty-generated content into LMS-compatible format.

- Ensure proper tagging, formatting, and categorization.

- Upload content in multiple formats (PDF, video, interactive modules).

F. Helpdesk Support

- Provide real-time assistance to students, faculty, and schools.

- Log, track, and resolve issues within defined SLA.

- Maintain knowledge base and FAQs for recurring problems.

Deliverables (common for IT team):

- Error-free and secure exam conduction.

- Weekly IT performance and incident resolution reports.

- Smooth student and faculty experience across platforms.