Requirements
Description and Requirements
Key responsibilities:
- Manage configurations within the collaboration platforms and Google Workspace
- Identify and resolve technical issues, coordinating with other technical teams or vendors as required (such as Dmarcian, Sendgrid, O365. Slack Workspace)
- Provide technical expertise and support related to collaboration tools
- Create and maintain documentation for user guides, procedures, and troubleshooting steps
- Manage complex configurations within the collaboration tools
- Identify and resolve complex technical issues related to collaboration tools, coordinating with other IT teams or vendors as needed.
- Proactively monitor and maintain collaboration tools to prevent downtime and ensure optimal performance.
- Stay up-to-date with the latest advancements in collaboration tools and trends.
- Integrate collaboration tools with the IT environment
- Work on collaboration solutions’ performance tuning, scalability, and efficiency
- Research new features and enhancements and implement improvements to collaboration capabilities
- Develop and implement innovative collaboration features and functionalities to enhance user experience and productivity
- Lead and manage collaboration solution development projects from concept to deployment, ensuring adherence to timelines, budgets, and quality standards to achieve project goals
- Champion the adoption and utilization of collaboration solutions across the organization
- Evaluate and recommend new collaboration technologies, tools, and platforms to stay ahead of industry trends
- Manage vendors including negotiations, contract and service level agreements
- Mentor and guide administrators in collaboration solution design, development and implementation
Functional Competencies:
- In-depth technical knowledge of collaboration tools, systems, and infrastructure
- Expertise in performance optimization and scalability of collaboration tools
- Expertise in integrating collaboration tools with other IT systems and applications
- Expertise in automation to improve efficiency
- Ability to create solutions and address technical challenges for optimal collaboration tool
- performance
- Ability to solve complex problems, taking a new perspective on existing solutions and exercising
- judgment based on the analysis of multiple sources of information
- Strong vendor management skills
Collaboration Tools:
Google Workspace, Google Drive, Google Docs, Google Calendar, O365, Slack, Sendgrid, Google Gemini, Google Chat, Google Meet, Google Marketplace, Google Mobile Management, Chrome Enterprise, ChromeOS
Qualifications:
- 5+ years of experience in IT Engineering, System Administration or similar roles
- Bachelor’s Degree in Computer Science, Information Technology or related field is desired
- Relevant certifications in collaboration tools or related technologies
- B1/ B2 oral and written English
Language Reference
EnglishEEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
