IT Digital Collaboration Engineer

TELUS Digital -

0 years

3 - 6 Lacs

dabhoda

Posted:18 hours ago| Platform: GlassDoor logo

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Skills Required

collaboration resolve slack support documentation troubleshooting tuning scalability research development deployment service design

Work Mode

On-site

Job Type

Part Time

Job Description

Key responsibilities:

Manage configurations within the collaboration platforms and Google Workspace
Identify and resolve technical issues, coordinating with other technical teams or vendors as required (such as Dmarcian, Sendgrid, O365. Slack Workspace)
Provide technical expertise and support related to collaboration tools
Create and maintain documentation for user guides, procedures, and troubleshooting steps
Manage complex configurations within the collaboration tools
Identify and resolve complex technical issues related to collaboration tools, coordinating with other IT teams or vendors as needed.
Proactively monitor and maintain collaboration tools to prevent downtime and ensure optimal performance.
Stay up-to-date with the latest advancements in collaboration tools and trends.
Integrate collaboration tools with the IT environment
Work on collaboration solutions’ performance tuning, scalability, and efficiency
Research new features and enhancements and implement improvements to collaboration capabilities
Develop and implement innovative collaboration features and functionalities to enhance user experience and productivity
Lead and manage collaboration solution development projects from concept to deployment, ensuring adherence to timelines, budgets, and quality standards to achieve project goals
Champion the adoption and utilization of collaboration solutions across the organization
Evaluate and recommend new collaboration technologies, tools, and platforms to stay ahead of industry trends
Manage vendors including negotiations, contract and service level agreements
Mentor and guide administrators in collaboration solution design, development and implementation

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