IT Demand & Portfolio Manager

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella , Tic Tac , Ferrero Rocher , Raffaello , Kinder Bueno and Kinder Surprise . As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

The Demand & Portfolio Manager:

1. Works in close partnership with the Area & Platform Leaders to shape and prioritize Business needs based on Business & IT Strategy

2. Acts as a true Ambassador of the IT Strategy and the Target Architecture implementation in the India region

3. Promotes local legacy solution decommissioning, minimize investment in local legacy solutions

Here are the main areas of responsibility:

Plan and manage demand for IT capability, capital expenditure and annual operating expenses, in alignment with IT global guidance.

Oversee demand portfolio management, providing direction, co-ordination, reporting and governance over the portfolio of programs and projects across the India region.

Support the coordination of the IT demand management between all the business Functions related to India region.

Support the annual budget & SAF creation, tracking & reporting for the India region.

IT STRATEGY / BUDGET

Contributes to the formulation of IT strategy, roadmap and budget of own functional area

DEMAND COLLECTION

Manages demand lifecycle by partnering with the business to identify strategic initiatives, aligned with the business objectives

Assesses demand priority level and feasibility (with high level business case when required)

DEMAND IMPLEMENTATION

Monitors demand implementation, related projects and demand closing, in collaboration with the Project Management

Provides contributions during the Business BluePrint design phase and verifies that requirements fits the scope defined in the demand management phase

Assesses, during the UAT phase, deliverables in order to check if they satisfy the Business BluePrint model

Monitors the quality of the deliverables in the post-go-live

DEMAND ANALYSIS

Identifies and summarizes business requirements in collaboration with main business stakeholders

Builds business cases with clear benefits

Leads the development of functional design in collaboration with Enterprise Architecture & Centers of Excellence for application design

Identifies and analyzes the impact of services implementation on business processes

Analyzes and makes recommendations to improve business processes

PORTFOLIO MANAGEMENT

Facilitates the dialogue between IT and business stakeholders, scoping initiatives and improving planning

Governs, assures and manages India region s portfolio demand prioritisation process by which the business selects, prioritises and invests in projects and programmes during the year, and planning for subsequent years

Engages with IT project stakeholders during the demand-gathering phase to ensure meaningful and efficient debate on objectives, priorities and expectations

Oversees demand portfolio management, providing co-ordination, reporting and governance over the portfolio of programmes and projects across the region

Oversees the tracking of strategic portfolio risks / issues / dependencies, assess their impact on the portfolio and take action to minimize.

Continuously improves the portfolio management based on stakeholder feedback plus best practice principles and methodologies

CUSTOMER SATISFACTION and SERVICE LEVEL

Contributes to the definition of the Service Level Agreement and related charges to the business

Reports service performance vs Service Level Agreement

Collects business feedback related to IT services and provides analyzes highlighting areas of improvements

IT INNOVATION

Understands and is aware of the impact of new technologies on the business (e.g. big data, analytics) in terms of business values and benefits

Promotes relevant innovation with appropriate demands agreed with the business

EDUCATION

University degree in IT or related field with 8 - 15 years of experience

SPECIFIC KNOWLEGE (if required)

5+ years working experience in MNC on one of more of the following business operations & functions IT Planning & Governance, IT Demand Management, IT Operations Management, Financial Accounting & Controlling, Business Process Engineering)

Working Knowledge in Cloud Computing & SaaS beneficial

Solid knowledge and business understanding of FMCG industry with demonstrated outcomes, achievements in digitalization & business process automation

Good communication skill to influence and build consensus with senior business partners

Stakeholder & Vendor coordination experience

Customer focus and ability for multitasking

Self-starter and drive for ongoing development

Fluent in English; Italian is an added advantage

Referral Code: B

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.