IT Administrator

Role Overview

IT Administrator

Our IT environment is built on Microsoft Azure and the Microsoft Office suite, including SharePoint and OneDrive, with a mix of laptops and desktops across our operations.

Key Responsibilities

IT Systems & Support

• Provide first-line support to staff across all offices for hardware, software, and access issues
• Set up and configure laptops and desktops, ensuring readiness for new starters and role changes
• Manage user accounts, permissions, and licences within Microsoft Azure, Office 365, SharePoint, and OneDrive
• Maintain device security and enforce company IT and data protection policies

Operational Collaboration

• Work closely with HR and Operations teams on IT requirements for starters, leavers, and internal promotions
• Ensure timely provisioning and deactivation of user accounts and equipment
• Support onboarding processes with appropriate IT setup and documentation

Service Management

• Act as the main day-to-day point of contact for our outsourced IT provider - Microbyte, ensuring support issues are tracked and resolved
• Escalate and follow up on unresolved IT issues through the correct channels
• Coordinate small projects or requests with Microbyte, such as system upgrades or configuration changes

Asset & Licence Management

• Maintain the IT asset register for hardware and software across all group entities
• Track and manage software licences and renewals
• Support procurement processes by identifying hardware or licensing needs

Documentation & Compliance

• Maintain internal IT documentation, including setup guides and process logs
• Assist in ensuring compliance with local and global data security standards
• Support business continuity efforts and contribute to IT-related risk management

Requirements

Essential:

• 3+ years of experience in an IT Administrator or Systems Support role
• Strong knowledge of Microsoft Azure, Office 365, SharePoint, and Windows environments
• Experience managing IT assets and software licensing
• Ability to work independently, manage multiple priorities, and communicate effectively with non-technical stakeholders
• Familiarity with working in a global business setting or supporting remote users

Desirable:

• Experience working with or managing outsourced IT providers
• Exposure to financial services or other regulated industries
• Understanding of IT compliance, data protection, and cybersecurity principles
• IT certifications such as Microsoft Certified: Azure Fundamentals or CompTIA A+

You will benefit from:

• A basic salary relevant to current
• Full support to complete industry certifications and progress your career within the business

Skybound Wealth Management is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background.