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Description
Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30235570 Job Description Job Title: iScala Technical Analyst Experience: 10-12 years Job Description: We are seeking a highly skilled and experienced iScala Technical Analyst to join our team. The ideal candidate will have a strong background in technical support and a deep understanding of iScala ERP systems. You will be responsible for leading the technical support team, managing customer inquiries, and ensuring timely resolution of issues. Key Responsibilities: Lead ERP Technical support for iScala ERP, identifying and resolving complex issues while assisting support to end users. Ensure seamless integration with third-party applications and maintain data integrity. Lead, mentor, and manage a team of technical support specialists, serving as the highest level of support for critical, time-sensitive, and complex iScala ERP issues. Serve as the primary point of contact for escalated iScala support concerns. Responsible for leading the development, testing, deployment, and integration of ERP systems. Take responsibility for the development, troubleshooting, and ongoing support of iScala ERP systems, as well as the related Edge Apps ecosystem. Manage the deployment of iScala ERP updates, including Hotfixes, Fixkits, and software releases, ensuring proper system configuration and maintenance. Provide advanced troubleshooting on complex systems involving interactions between iScala ERP, databases, external Edge Apps integrations, including development and support. Automate Processes and integrations using Epicor Service Connect and other technologies. Mandate localization, electronic invoicing and advanced taxation for all regions complying statutory and regulatory requirements. Provide training and knowledge transfer to team members and customers. Ensure customer satisfaction through effective communication and problem resolution and comply SLA standards. Proactively identify opportunities for improvement in application performance, processes, and user experience. Participate in the development and implementation of new enhancements, following SOX compliance. Qualifications: Bachelor's degree in computer science, Information Technology, or related field. 10-12 years of experience in iScala ERP technical support, with at least 5 years in a lead or supervisory role. Strong managed service experience of iScala ERP system and related technologies. Excellent problem-solving and analytical skills. Exceptional communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Experience in managing customer relationships and expectations. Preferred Skills: iScala technical development MS SQL Server 2019, SSRS Report Development, SSIS Development, SQL Programming Epicor Service Connect integrations development Experience with ITIL framework. Strong Knowledge of scripting or programming languages. If you are a passionate and dedicated technical support leader with a strong background in iScala, we encourage you to apply. Join us in providing exceptional support and solutions to our customers! If you are a passionate and dedicated technical support leader with a strong background in iScala, we encourage you to apply. Join us in providing exceptional support and solutions to our customers!
