Inverter Service & Technical Support Engineer

Job Summary:

Inverter Service & Technical Support Engineer

Key Responsibilities:

🔧 Technical Expertise

• Understanding of

  inverter parameters, settings, and LCD configurations

  .
• Knowledge of

  inverter protection features

  such as over-voltage, under-voltage, over-frequency, DC reverse polarity, etc.
• Ability to

  troubleshoot faults

  in both

  low kVA and high kVA inverters

  .
• Practical knowledge of

  inverter wiring layouts

  for

  on-grid, off-grid, and hybrid systems

  .
• Detailed understanding of

  inverter ratings, specifications, and performance parameters

  .
• Capable of performing

  inverter testing, commissioning, and servicing

  .
• Experience in

  lithium-ion and lead-acid battery integration with inverters

  (optional but preferred).
• Ability to perform

  house wiring and load connection

  as per standards.

🛠 Field Service & Customer Support

• Attend

  customer calls

  and provide technical assistance remotely or on-site.
• Ability to

  diagnose and resolve critical issues in the field

  .
• Provide

  field service support

  specifically for major or escalated complaints.
• Maintain

  service reports, test results, and documentation

  .

🗣 Communication & Customer Handling

• Strong speaking and interpersonal skills to communicate with customers clearly and professionally.
• Provide

  technical guidance and training

  to end-users or junior technicians.

📋 Additional Responsibilities

• Coordinate with the technical team for

  warranty support and parts replacement

  .
• Ensure

  compliance with safety standards and company procedures

  .
• Provide inputs to

  R&D or production teams based on field feedback

  .
• Willingness to travel for service visits when required.
• Maintain

  inventory of tools and service materials

  .
• Knowledge of

  solar monitoring portals and remote monitoring tools

  will be an added advantage.

Qualifications & Skills Required:

• Diploma / ITI / B.Tech

  in Electrical, Electronics, or related field.

• 1–5 years of experience

  in inverter service or solar industry preferred.
• Hands-on knowledge of

  higher kVA and lower kVA inverter testing

  .
• Good command over

  technical documentation and parameter settings

  .
• Ability to work independently and under pressure.

• Basic computer knowledge

  for reporting and monitoring portal login.

Key Competencies:

• Strong

  technical problem-solving skills

• Customer-oriented with

  positive attitude

• Good

  communication & coordination ability

• Ability to

  handle critical service situations

• Willingness to learn new technology and updates