International Voice Support

Job Description

Job Title : International Voice Support Client : Vodafone Employment Type : Permanent position with Quess Corp Location : Pune (Local candidates only – no relocation) Work Mode : Hybrid (3 days work from office per week) Shift : UK Shift (starting from 12 PM onwards) – 1-way cab provided Experience Required : Minimum 1 year in international voice process Notice Period : Immediate joiners only Job Description : We are hiring dynamic professionals for the role of International Voice Support to join our team supporting Vodafone. The ideal candidate will have prior experience in handling international customer calls and possess a basic understanding of technical troubleshooting. Key Responsibilities : Handle inbound and outbound customer calls for international clients (UK region) Provide prompt and effective support for customer queries and concerns Troubleshoot basic technical issues (e.g., connectivity, device configuration, etc.) Maintain high levels of customer satisfaction and professionalism in communication Log customer interactions and maintain records accurately Adhere to service-level agreements and quality standards Key Requirements : Minimum 1 year of experience in an international voice process Excellent verbal communication skills in English Basic technical knowledge (e.g., troubleshooting network or device issues) Strong interpersonal skills and problem-solving abilities Flexibility to work in UK shift timings Must be based in Pune and ready for hybrid work (3 days WFO/week) Should be an immediate joiner Selection Process : Initial Screening – Communication check Voice Versant Test – Minimum cut-off: 60+ Face-to-Face Interview – Communication assessment & stability check If interested, please share your resume to priya@lionandelephants.com & abinaya@lionandelephants.com along with the following details. 1. Notice Period 2. Current Annual Package 3. Expected Annual Package 4. Total & Relevant experience 5. Any offers in your hand? Thanks & Regards, LION & ELEPHANTS CONSULTANCY PVT LTD Job Types: Full-time, Permanent Pay: ₹9,124.62 - ₹46,401.79 per month Schedule: Day shift Monday to Friday Experience: International voice process: 1 year (Required) Location: Pune, Maharashtra (Required) Work Location: In person