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iOPEX
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International Voice Process - Technical Support

International Voice Process - Technical Support

iOPEX

1 - 5 years

2 - 4 Lacs

chennai

Posted:1 week ago| Platform:

Apply

Skills Required

customer service customer support technical support us voice process international voice process voice process bpo voice customer care technical voice process technical process international voice customer handling international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings From iOPEX Technologies!!!

International Voice Support Associates

Position: International Voice Support (Technical & Customer Support)

Key Responsibilities:

Manage and resolve customer inquiries and technical issues via inbound voice calls.
Provide clear and professional assistance to international clients, ensuring a positive experience.
Document and update customer interactions accurately in the CRM system.
Follow standard operating procedures and quality standards to ensure first-call resolution.
Collaborate with team members and technical teams to troubleshoot complex issues.
Maintain high levels of customer satisfaction and adhere to SLAs.

Candidate Requirements:

Immediate joiners preferred; available to join within 15 days.
Excellent verbal communication skills in English (fluency and clarity).
Minimum 6 months of experience in an
International Voice Process
(Technical knowledge a plus).
Prior experience in customer support, technical support, or BPO preferred.
Ability to handle real-time voice calls efficiently and professionally.
Any UG qualification/HSC/Diploma.

Preferred Skills:

Strong communication and interpersonal skills
Troubleshooting and technical support knowledge
Customer-centric attitude
Ability to work in a rotational night shift environment

Compensation & Benefits:

CTC: 3.5 - 4 LPA (based on experience)
Cab facility
PF & ESI / Health Insurance
Opportunities for Internal Job Postings (IJP) & Career Progression
Professional training and skill development

Work Location:

Shift Details:

5-day workweek with rotational night shifts

How to Apply:

sangeetha.s@iopex.com

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