International Voice Process - Technical Support

Job Description

Greetings From Sutherland!!! Hiring For Sutherland!!! Currently we are hiring for International Voice Process for Freshers and experienced both!!! Role & responsibilities An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Job Criteria: - Ability to navigate multiple systems/tools efficiently to provide basic troubleshooting workarounds to merchants. - Meticulous in following processes and documenting issues. - Ability to provide step-by-step guide to resolve any technical problems encountered by the merchants. - Strong analytical thinking to troubleshoot issues effectively and adapt solutions based on unique business needs. Basic Expectations: - Provides excellent customer service to merchants by phone/chat to educate them on how to use our devices. - Provides accurate resolution regarding problems with merchants billing. - Should be able to warm transfer the call with specific departments, when needed, to get the issue resolved. - Must be willing to go on overtime due to service level requirements. - Must be willing to adhere to the shift schedule that is provided to them Perks and benefits You'll develop your emotional intelligence. you'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. Preferred candidate profile *Must be fluent in English *Excellent Communication can Apply * Only EXPERIENCED CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Voice & Versant Round, Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply *Need Immediate Joiners only * Out of station candidates are Strictly not eligible Contact Person: Naveen HR (6366003486)