International Voice Process - Technical Support

0 years

3 Lacs

Posted:Just now| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Eligibility Criteria:

Applicant should be a Graduate and fresher.

5 days working and 2 rotational offs.

Should be ok with night shifts (Cab will be provided).

Should be available to join us immediately.

DUTIES & RESPONSIBILITIES

  • Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively troubleshoot the customers issue towards absolute resolution.
  • Engages the customer in a spontaneous and conversational manner in a way that makes the customer experience good and enriching
  • Investigates and clarifies consumer comments, questions, and concerns using active listening and probing skills
  • Knows how to effectively multitask and prioritize workload. Can effectively go thru the systems and process while carrying on a conversation with the customer
  • Recommend available service options when necessary.
  • Use tact and judgment in communicating with, in particularly, angry and/or frustrated consumers
  • Accurately document customer cases and pertinent details in internal CRM
  • Reports feedback that affects the course of Operations in a day-to-day basis
  • Upholds and promotes clients core values

To apply, please share your Cv on "manjula.sridevi@teamhgs.com"

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Hinduja Global Solutions (HGS) logo
Hinduja Global Solutions (HGS)

Information Technology and Business Process Management

Malad

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