International Voice Process

Description

We are looking for dedicated individuals to join our team as International Voice Process Executives. The ideal candidates will have 1-10 years of experience in customer service or a related field, providing exceptional support to our international clientele.

Responsibilities

• Handle inbound and outbound calls for international clients.
• Provide exceptional customer service and support to clients across various time zones.
• Resolve customer queries and issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Adhere to company policies and procedures while handling customer calls.

Skills and Qualifications

• Excellent communication skills in English (verbal and written).
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using computer systems and call center software.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Strong interpersonal skills and the ability to work as part of a team.
• Flexibility to work in rotating shifts, including nights and weekends.