International Voice Process

1 - 2 years

2 - 3 Lacs

Posted:2 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a dedicated and motivated individual for the position of International Voice Process. This role involves handling calls from international customers, addressing their queries, and providing top-notch service. The ideal candidate will have a passion for customer service and the ability to communicate effectively with diverse customers.

Responsibilities

  • Handle international customer calls and provide exceptional service
  • Resolve customer queries and issues efficiently
  • Maintain a high level of professionalism and empathy during interactions
  • Document call information and customer feedback accurately
  • Collaborate with team members to improve service delivery
  • Participate in training sessions and team meetings
  • Achieve individual and team performance targets

Skills and Qualifications

  • Excellent verbal and written communication skills in English
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Familiarity with international calling standards
  • Basic knowledge of computer applications and data entry
  • Ability to work flexible hours, including night shifts if required
  • Strong interpersonal skills and a customer-centric approach

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