Posted:1 day ago|
Platform:
Work from Office
Full Time
The role of Customer Support Associate (CSA), will be responsible for:
Respond promptly and professionally to customer inquiries via live
chat while identifying opportunities for process improvement.
Resolve product or service problems by clarifying the customers
issue and identifying the cause.
Escalate unresolved issues to the appropriate internal teams.
Provide accurate, valid, and complete information using the right
tools and resources.
Maintain detailed and clear records of customer interactions.
Meet or exceed key performance indicators (KPIs) such as response
time, resolution rate, and customer satisfaction.
Excellent written communication and typing skills.
Proficiency in English
High attention to detail and accuracy.
Strong problem-solving and conflict resolution skills.
Ability to multitask and manage multiple chat windows simultaneously.
Basic technical literacy (familiarity with CRM tools, chat platforms, and
helpdesk software).
Flexible and available to work various shifts, including weekdays,
evenings, weekends, and holidays.
IntouchCX
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