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International Chat Support Executive | Non Voice Process |

1 - 6 years

3 Lacs

Posted:23 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX !

Urgent Hiring | International Non-Voice - Apply Now!

HR Contact - 8147091054 (Shikta Shriya)

HR Email - shikta.shriya@intouchcx.com

Please note - Do not walkin on Saturday & Sunday

Role & responsibilities

The role of Customer Support Associate (CSA), will be responsible for:

Respond promptly and professionally to customer inquiries via live

chat while identifying opportunities for process improvement.

Resolve product or service problems by clarifying the customers

issue and identifying the cause.

Escalate unresolved issues to the appropriate internal teams.

Provide accurate, valid, and complete information using the right

tools and resources.

Maintain detailed and clear records of customer interactions.

Meet or exceed key performance indicators (KPIs) such as response

time, resolution rate, and customer satisfaction.

Preferred candidate profile

Excellent written communication and typing skills.

Proficiency in English

High attention to detail and accuracy.

Strong problem-solving and conflict resolution skills.

Ability to multitask and manage multiple chat windows simultaneously.

Basic technical literacy (familiarity with CRM tools, chat platforms, and

helpdesk software).

Flexible and available to work various shifts, including weekdays,

evenings, weekends, and holidays.

Exclusive Employee Benefits:

  • Complimentary

    Two-Way Cab Service

    Hassle-free daily commute
  • Free Meals

    Stay energized throughout your shift
  • Comprehensive

    Health Insurance

    Weve got you covered
  • PF & Other Statutory Benefits

    – Secure your future

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IntouchCX
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

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