63 Us Client Jobs

Roles and Responsibilities: Plan and manage end-to-end export logistics operations including booking, documentation, customs clearance, and on-time shipment of chemical products. Ensure strict compliance with DGFT, Customs, IMDG, IATA, REACH, EPA and other international regulations; maintain and renew certifications like AEO, ISO, Status Holder, and Factory Stuffing. Coordinate hazardous and non-hazardous chemical shipments ensuring correct labelling, packaging, and transport as per safety standards. Build, manage and evaluate relationships with freight forwarders, CHAs, transporters, warehousing partners, shipping lines, QC labs and insurance providers. Negotiate and optimize freight rates, transport costs and ancillary charges while maintaining agreed service levels. Oversee transportation planning, warehouse operations, inventory accuracy and safe handling/storage of cargo including temperature-sensitive or dangerous goods. Coordinate with quality control labs for inspections, testing, certifications and dispatch of samples in line with international courier regulations. Serve as single point of contact for customers on shipment status, documentation, complaint resolution and proactive updates. Skills and Qualifications: 4-7 years of experience in supply chain, operations, or logistics, preferably in cross-border trade, and track record of managing a team Experience working in a distribution setup Knowledge of hazardous chemicals logistics is a plus Strong proficiency with softwares and willingness to learn new technologies Experience with US-specific freight forwarding, logistics, customs brokerage, and warehousing is preferred

Manage inbound calls, chats, or emails from US customers Assist customers with queries related to products, services, orders, and accounts. Share Details on WhatsApp with 7095107725 1. Resume 2.Audio Introduction 3. notice period 4. current salary Required Candidate profile Strong communication skills in English (verbal and written). Experience in Customer Support or BPO preferred, Ability to work night shifts. Immediate joiners preferred.

Manage inbound calls, chats, or emails from US customers Assist customers with queries related to products, services, orders, and accounts. Share Details on WhatsApp with 7095107725 1. Resume 2.Audio Introduction 3. notice period 4. current salary Required Candidate profile Strong communication skills in English (verbal and written). Experience in Customer Support or BPO preferred, Ability to work night shifts. Immediate joiners preferred.

Invoice Specialist I Ahmedabad, India; Remote, India Department: Submeter Billing Reports to: Operations Manager Experience: 1 to 3 years Location: India-Remote Shift Timings: Monday-Friday- 8:30PM-5.00AM IST. Apply only if comfortable with Night shift. Company Introduction Genea was built on a foundation of listening to and serving our commercial real estate customers needs starting with our flagship Overtime HVAC product. Over the years, we have earned the trust and loyalty of 21 of the top 25 largest commercial real estate companies in the US and continue to prove our value to them every day. Our clients depend on us to develop value-added technology solutions to solve other pain points in their operations. We have grown our product portfolio to serve the complex and expanding needs of property teams. Genea is a family of solutions are designed to improve commercial real estate operations through cutting-edge technology. Revolutionize access control, streamline overtime HVAC, and economize submeter billing. Our host of cloud-based, automated solutions are built to cut costs, reduce admin times, and maximize the tenant experience. Job Overview: The Invoice Specialist I assist the Submeter Billing department by helping to ensure high level customer support through ensuring accuracy, completeness, timely entry, and validation of data in various business systems. Duties and Responsibilities: • Accurately enter meter reading and billing information • Accurately enter main utility information and other billing and usage information into a variety of reports / formats • Communicate to Customers and Invoice Specialists regarding abnormalities with readings/utility rates entered in the various systems / reports. • Create Excel and PDF files of reports and invoices, upload files of tenant charges, and email invoices to Customers and Tenants where applicable. • Track stage of assignments in Microsoft Planner • Screen and respond to Customer calls coming in regarding Submeter Billing inquiries. • Provide courteous and helpful direction for clients to the party that they need to speak with • Assist with research related to rates required for invoice generation. • Provide training to entry-level team members as needed. • Communicate to other staff members of availability to perform additional tasks. • Participate in company / team meetings. • Assist with efforts to streamline processes. • Perform other related duties as assigned by management. Qualifications: • High school diploma or general education degree (GED), or 1-3 years related experience and/or training, or equivalent combination of education and experience. • Computer skills required: Knowledge and prior use of Microsoft applications such as Team, Excel, Word, and Outlook • Data entry in 10-key pad, keyboard typing. Competencies: • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Perks and benefits we offer: Work Your Way: Enjoy a flexible working environment that suits your lifestyle. Time Off: 24 days of PTO and 10 holidays to unwind and pursue your passions. Comprehensive Leave Options: Including maternity, paternity, adoption, wedding, and bereavement leaves to support you during important life events. Health & Safety First: Benefit from family health insurance and personal accident coverage beyond your CTC. Top Workplace Honors: Celebrated as a Top Workplace from 2021 to 2024. Balanced Workweek: Embrace a balanced life with our 5-day work schedule

Make outbound calls to US-based Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate complex issues when necessary Knowledge of US culture Required Candidate profile Excellent verbal communication and interpersonal skills. Familiarity with CRM tools Open to work night shifts (US Shift) Goal-oriented with a positive attitude and strong work ethic

An International Chat Process Executive provides real-time, written customer support to global clients via chat & email, resolves inquiries, troubleshoots issues & maintains client satisfaction. Previous customer support experience is often preferred Required Candidate profile Excellent written English communication skills are essential for interacting with international clients. A high typing speed and accuracy are crucial for managing chat conversations effectively.

Job Summary: We are seeking a highly motivated and customer-focused US Tele caller to join our support team. The ideal candidate will be responsible for handling inbound and outbound calls to assist US-based customers, resolve their issues, and ensure a high level of customer satisfaction. Key Responsibilities: Make and receive customer calls to provide product/service information. Handle customer inquiries, complaints, billing questions, and service requests. Follow up on customer interactions and ensure resolution within defined timeframes. Maintain accurate records of all interactions using CRM tools. Meet performance targets such as call quality, call volume, and resolution rate. Escalate complex issues to higher-level support when necessary. Stay updated on product knowledge, policies, and procedures. Requirements: Experience: 2 to 4 years in customer support, tele calling, or a similar role. Education: High school diploma or equivalent (Bachelors degree preferred). Language: Excellent spoken and written English (US accent preferred). Skills: Strong communication and interpersonal skills Active listening and problem-solving abilities Basic computer proficiency and experience with CRM systems Ability to work night shifts aligned with US time zones Preferred Qualifications: Prior experience supporting US customers or working in a BPO/call center environment

Job Title: Project Manager Global Capability Center (GCC), Gurgaon Location: Gurgaon, India Reporting To: Director – GCC / UK Program Lead Employment Type: Full-time About the Client Our client is a UK-headquartered enterprise with a strong presence in [industry vertical—e.g., technology, financial services, retail]. As part of their global transformation strategy, they are establishing a high-performance Global Capability Center (GCC) in Gurgaon to centralize delivery, enhance agility, and drive operational excellence. Role Summary The Project Manager will play a pivotal role in planning, executing, and delivering strategic initiatives tied to the GCC setup and ongoing operations. This role demands strong project governance, stakeholder engagement, and cross-functional coordination across geographies. Key Responsibilities Lead end-to-end project management for GCC setup and transition activities, including infrastructure readiness, hiring, onboarding, and process migration Develop and maintain detailed project plans, RAID logs, and governance trackers to ensure timely delivery and risk mitigation Coordinate with UK stakeholders, vendors, and internal teams to align milestones, dependencies, and resource allocation Drive weekly governance calls, status reporting, and escalation management with transparency and accountability Ensure compliance with client standards, local regulations, and data protection policies Support operational handover and steady-state readiness through structured playbooks and SOPs Contribute to continuous improvement initiatives and post-implementation reviews Required Skills & Experience 8–12 years of experience in project management, preferably in GCC/shared services or IT delivery environments Proven ability to manage cross-border projects with UK/EMEA stakeholders Strong command of project governance frameworks, escalation protocols, and stakeholder communication Proficiency in MS Project, JIRA, Confluence, or similar tools PMP, PRINCE2, or Agile certifications preferred Excellent written and verbal communication skills, with a formal yet empathetic tone Qualifications Bachelor’s degree in Engineering, Business, or related field (MBA preferred) Project Management certifications (PMP, PRINCE2, Agile) are a plus What We Offer Opportunity to be part of a strategic global initiative from inception Exposure to UK client leadership and cross-functional delivery teams Collaborative work culture with emphasis on governance and excellence Competitive compensation and career growth

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) Contact: Insha- 9251688425

Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, and in-app support. Assist customers in booking limousine services, modifying reservations, and providing detailed trip information. Coordinate with dispatchers and chauffeurs to ensure timely pickups and accurate service execution. Handle customer complaints empathetically, aiming for first-contact resolution and maintaining satisfaction. Maintain accurate records of interactions and bookings in the system. Stay updated with service offerings, pricing, routes, policies, and promotions. Escalate unresolved issues to appropriate departments while ensuring the client is Updated. Preferred candidate profile Proven experience in customer service, preferably in luxury transport. Excellent verbal and written communication skills in English. Proficiency in using CRM tools, booking platforms, and Microsoft Office Suite. Ability to multitask in a fast-paced environment and manage high-volume interactions. Professional demeanour with a calm, courteous, and solution-focused attitude. Flexible to work on US based shifts and sometimes rotational shifts, weekends, and holidays as per operational needs. What We Offer: Competitive salary and performance-based incentives. Training and professional development opportunities. A dynamic and supportive team environment. Opportunities to grow within a premium service brand.

Manage inbound and outbound calls with US customers during night hours. Provide accurate information, resolve queries, and troubleshoot issues promptly. Handle escalations with professionalism and empathy. Document all customer interactions

Day to day production needs to be completed before TAT as per client requirement See that production and quality target are achieved which are set by the client Managing Staffing, leave absenteeism of the employees Managing shrinkage for the team Required Candidate profile Flexible working in different time shifts, work extended hours and holidays if required Well versed with team handling, co-ordination with team members and drive production with highest quality

Role & responsibilities Collaborate with stakeholders to gather and document business requirements. Analyze data and business processes to identify trends, inefficiencies, and opportunities for improvement. Develop and present reports, dashboards, and visualizations to support decision-making. Translate business needs into functional specifications for technical teams. Support project management activities including planning, execution, and monitoring. Conduct market and competitor analysis to inform strategic initiatives. Facilitate meetings and workshops to drive alignment and gather feedback. Ensure solutions meet business needs and requirements through testing and validation.

( / ) Location: Mohali (Work From Office) Shift: 8:00 am - 5:00 pm PST (8:30 pm 5:30 am IST) Experience: 2+ years Working Days: Monday – Friday : Prospect and cold call potential shippers to secure freight contracts. Build and maintain a strong pipeline of prospective clients. Negotiate pricing, contracts, and service terms with clients. Consistently meet or exceed monthly & quarterly sales targets. Collaborate with the dispatch and operations teams for smooth deliveries. ’ : Prior experience in freight sales, logistics, or trucking is mandatory. Strong communication, negotiation & client acquisition skills. Self-motivated with a go-getter and target-driven attitude. Knowledge of dry van and reefer freight types is required.

Job Overview: Global Support Agents are the first point of contact for our internal and external. employees/resource as they reach out with any concerns, questions, issues, or information that they have with regards to the many areas of their employment with BCforward including, but not limited to, Human Resources requests, application & system issues as well as payroll questions to highlight the main topic areas. The target is to ensure excellent service is provided to our employees. by being patient, empathetic and act with a sense of urgency. It is key to take ownership of ensuring. tickets are edited and triaged accurately, ultimately ensuring they reach the appropriate point of escalation as well as following up to ensure that the employees issue is resolved. Support Agents will also be involved in various other responsibilities related to ancillary services provided by support to various internal departments. Essential Functions Global Support triage skills to capture all necessary information when recording an incident. Manage support tools: phone/ email/ chat and make outbound calls. Provide basic entry level support in a timely manner. Follow communication procedures, utilize guidelines, and observe organization policies. Follow up and settle to satisfactory conclusion on all customer requests. Employ divergent and critical thinking to navigate tickets and issues contained therein. Provide accurate, valid, and complete information by using accurate methods & tools. Should be comfortable working in Night Shifts. Candidates must be highly energetic to multitask and handle emails, chats, and phone calls. Adaptive to Change; willing to learn new methodologies and Technologies. Ability to work at high speeds while maintaining 100% accuracy and multitasking. Ability to follow a pre-assigned checklist and measure accuracy against systems. Ability to multitask numerous duties at the same time. Ability to perform Audits as required. Requirements Excellent communication skills, including active listening. Critical Thinking and Ability to multi-task, prioritize, and manage time effectively. 3 to 5years of experience in Customer Service or Call Center environment, experience with US-based clients preferred. High attention to detail & consistent performance including follow through. Able to work in a team and in a fast-paced environment and adapt quickly and efficiently to changes. Strong verbal and written communication skills that allow you to clearly and effectively inform and influence audiences internally and externally, across organization boundaries. High levels of integrity and discretion in handling confidential information Familiar with various Internet Browser (Firefox/IE)/Email Clients (Outlook/Gmail) Moderately flexible schedule/availability Night Shift Preferred. Preferred Qualifications Certifications ITIL, SHRM, or equivalent System knowledge ADP, ATS, Fresh works Suite/Zendesk (or other ticketing systems) Any Graduate with experience in HR Field/Customer service/Technical support (Handled US Clients) Competencies 1. Support and Benefits Expertise 2. Consultation 3. Relationship Management 4. Critical Evaluation 5. Business Acumen 6. Professionalism 7. Problem Solving 8. Ethical Practice 9. Global & Cultural Awareness Supervisory Responsibility 1. No supervisory expectations at this time Work Environment This job operates in a professional office environment. This role routinely uses standard office. equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position. The days Global Support team operates are Monday through Friday, covering the range of 8 a.m. to 8 p.m. PST agents should expect to work an 8-hour. shift (this excludes breaks and lunch) Its a Work from Office Position. Required Education and Experience 1. Graduate with 3 to 5 Years of relevant experience 2. Freshers with strong communication skills and a thorough understanding of customer service. 3. Experience administering employee benefits, including health, welfare and 401(k). 4. Experience with Support/Ticketing products, HRIS and payroll systems. Other Duties Please note this job description is not intended to include or provide an exhaustive list of the activities, duties, or obligations that are expected of the employee for this position. Duties, responsibilities, and activities are subject to change at any time, with or without prior notice.

A consultative approach to winning over customers confidence-trust and building large engagement opportunities will be an important driver.The candidate will be responsible for generating qualified leads and a high-value pipeline of opportunities.

1. Event Planning & Coordination Assist in organizing webinars, virtual conferences, trade shows, client meetings, and internal events. Coordinate with vendors, speakers, and attendees to align schedules and event requirements. Maintain and update event calendars, timelines, and to-do lists. 2. Client & Stakeholder Communication Send out invitations, RSVP reminders, and follow-up emails to attendees. Act as the first point of contact for participants and respond to queries professionally. Schedule meetings, rehearsals, and prep calls across US time zones. 3. Administrative Support Prepare event-related documents like agendas, attendee lists, speaker bios, and briefing notes. Maintain accurate records of expenses, receipts, and contracts. Create post-event reports, feedback surveys, and minutes of meetings. 4. Tech & Virtual Platform Support Assist in setting up Zoom, Google Meet, MS Teams, or other event platforms. Ensure breakout rooms, screen sharing, and recording settings are tested in advance. Support live event management (muting/unmuting participants, managing Q&A, chat moderation, etc.) 5. Marketing & Promotion (if applicable) Draft email campaigns, LinkedIn posts, or event flyers. Coordinate with the design or content team for promotional material. Track registrations and engagement metrics. 6. Time Zone & Deadline Management Work in alignment with US EST/PST hours. Ensure all deliverables are completed ahead of US business day start. Be available for live support during major events as per US timing. Role & responsibilities Preferred candidate profile

A consultative approach to winning over customers confidence-trust and building large engagement opportunities will be an important driver.The candidate will be responsible for generating qualified leads and a high-value pipeline of opportunities.

Job description Job Title: Research Analyst - Invoicing (Rotational Shifts) Job Overview: We are seeking a detail-oriented and organized Data Entry and Invoicing Specialist to join our team. In this role, you will be responsible for managing invoice data, resolving any discrepancies, and ensuring compliance with invoicing policies. If you have a keen eye for detail, strong organizational skills, and experience in invoicing or data entry. Key Responsibilities: Prepare and process invoices for vendors and clients on time. Basic understanding of various telecom carrier data and invoices Able to comprehend, analyze and input telecom invoice data Accurately enter invoicing information into the system and maintain updated records. Ensure data integrity by checking for accuracy and completeness in all invoicing activities. Prioritize and manage multiple invoicing tasks and deadlines efficiently. Collaborate with vendors and internal teams to address invoicing issues, resolve queries, and provide status updates. Identify and resolve discrepancies in invoices or financial records to prevent errors. Handle and resolve any billing disputes or discrepancies between vendors or clients and the company. Prepare and submit daily reports on invoicing activities and the status of open invoices for management review. Ensure all invoicing processes are in line with company policies, industry standards, and regulatory requirements. Skills and Qualifications: Experience: Proven experience in data entry, invoicing, or a similar administrative role. Attention to Detail: High level of accuracy and attention to detail to ensure the correctness of invoicing and financial data. Organizational Skills: Ability to manage multiple tasks simultaneously while maintaining high levels of organization and meeting deadlines. Communication Skills: Good written and verbal communication skills to interact with internal teams and external vendors. Problem Solving: Ability to identify issues in invoicing and financial records and resolve them effectively. Dispute Resolution: Strong skills in handling and resolving billing disputes professionally and efficiently. Compliance Knowledge: Understanding of invoicing regulations and company policies related to billing.

Profile- Vice President of Technology / Head of Technology / IT Delivery Head Location: Sector 63, Noida, Onsite About the Role:- Were launching a cutting-edge digital transformation consulting firm offering services i n AI, Cloud, CRM, QA/QE, Blockchain, and Custom Software . We are hiring a founding VP of Technology strategic and hands-on leader to define our tech roadmap, build and scale delivery teams, and drive client-facing engagements. This is a player-coach role requiring deep technical expertise, consulting experience, and leadership in solutioning and execution. Ideal candidates will have experience working with U.S. and European clients, especially in IT consulting. Key Responsibilities:- Define the companys technical vision, architecture, and service capabilities Build and lead a cross-functional engineering, QA, and data team Lead and deliver cloud, AI, CRM, QA, and blockchain-based solutions Collaborate with sales to develop technical proposals, SOWs, and client documentation Participate in pre-sales calls, demos, and technical presentations Oversee delivery execution using Agile practices and DevOps tools Ensure compliance with security, privacy, and industry regulations What Were Looking For:- Education &Certifications Bachelors in Computer Science, Engineering, or related field (Masters preferred) Certifications (AWS, Azure, Salesforce, PMP, etc.) are a plus Experience 10 -15+ years in technology leadership; 5+ years in client-facing IT consulting Experience with technical proposal writing, SOW creation, and client-facing documentation Hands-on background in software architecture, engineering, and solutioning Strong record of building technical teams and delivering client projects Familiarity with both U.S. and European market expectations and delivery models Technical Skills Cloud & DevOps: AWS, Azure, CI/CD pipelines, cloud strategy AI & Data: Machine learning, RPA, data lakes, data engineering, BI Software Dev: Java, Python, SQL, mobile/web apps, enterprise platforms CRM: Salesforce implementation, integration, and data migration QA/QE: Test automation frameworks, performance testing, strategy Blockchain: Consulting or integration experience a plus Agile project management, API architecture, cybersecurity awareness Soft Skills Strong communication and leadership presence Skilled in translating business needs into technical roadmaps Confident in solution-selling and stakeholder engagement Entrepreneurial mindset; thrives in fast-paced environments To apply, please send your updated resume to rajni@apetan.com or reach out at 8595023843 for further details.

Experience: Freshers & Experienced (min. 1 year in customer support) Language: Excellent English communication skills are a must Shift: Night Shift 5 Days Working | 2 Rotational Offs Salary – 3.2 LPA-3.8

Responsibilities: * Manage international & US client relationships via email & calendar * Coordinate meetings with clients worldwide * Provide exceptional client service through effective communication

IGT hiring for a pilot batch in Gurgaon Location. Salary upto 54k CTC+ cabs and Incentives. Need- Grad/UG + 12 Months BPO Calling Exp. Candidates must have knowledge of GDS OR Amadeus OR Galileo Offer- Salary upto 54k + Cabs+ Incentives Retention bonus of 60K. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Click on Apply Now Tab

1 to 3 years in Outbound Sales (preferably International BPO),Make outbound calls to potential customers in the US/UK/AUS markets,Pitch and promote products/services effectively over the phone,Identify customer needs and offer relevant solutions Sales incentives Work from home

Greetings from IntouchCX ! Urgent Hiring | International Non-Voice - Apply Now! HR Contact - 8147091054 (Shikta Shriya) HR Email - shikta.shriya@intouchcx.com Please note - Do not walkin on Saturday & Sunday Role & responsibilities The role of Customer Support Associate (CSA), will be responsible for: Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement. Resolve product or service problems by clarifying the customers issue and identifying the cause. Escalate unresolved issues to the appropriate internal teams. Provide accurate, valid, and complete information using the right tools and resources. Maintain detailed and clear records of customer interactions. Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction. Preferred candidate profile Excellent written communication and typing skills. Proficiency in English High attention to detail and accuracy. Strong problem-solving and conflict resolution skills. Ability to multitask and manage multiple chat windows simultaneously. Basic technical literacy (familiarity with CRM tools, chat platforms, and helpdesk software). Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays. Exclusive Employee Benefits: Complimentary Two-Way Cab Service Hassle-free daily commute Free Meals Stay energized throughout your shift Comprehensive Health Insurance Weve got you covered PF & Other Statutory Benefits – Secure your future