Posted:3 days ago|
Platform:
On-site
Full Time
-Handle customer queries and concerns via chat with accuracy and professionalism.
-Deliver clear, step-by-step instructions to customers using a neutral and positive tone.
-Ensure high levels of customer satisfaction and service quality.
-Maintain detailed records of customer interactions.
-Promote and sell support contracts where applicable.
-Adapt quickly to new processes and technologies.
-Excellent spoken and written English communication.
-Neutral accent with a pleasant and confident tone.
-Strong attention to detail and active listening skills.
-Polite, well-mannered, and customer-centric behavior.
-Ability to learn quickly and work under pressure.
Tech Mahindra Ltd.
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