International Chat Process || Pune @Magarpatta || Sal upto Rs 5.50 LPA

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING ITES MNCs - INT Voice / Blended / Chat Process in Pune Location

Biggest MNC in India-- PUNE

Need Excellent English Communication

Need Immediate Joiners

International Non -Voice Process (Magarpatta)

ELIGIBLE-- GRADUATES

SALARY UPTO RS 5.50 LPA

MINIMUM 1 YEAR OF EXPERIENCE IN INTERNATIONAL CHAT NEEDED

5 DAYS WORKING-- 2 WEEK OFFS

BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS.

There should be no gap of 6 months or more in last 2 months*

International Voice Process (Magarpatta)

UK Voice (Day Shift Process)

ELIGIBLE-- GRADUATES

SALARY UPTO RS 4.50 LPA

MINIMUM 1 YEAR OF INTERNATIONAL VOICE EXPERIENCE REQUIRED

5 DAYS WORKING-- 2 WEEK OFFS

BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS

ROLES AND RESPONSIBILITIES

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Quality Assurance Compliance:

Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

Ensure meet internal quality and performance metrics

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Customer Relationship Building:

Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested.

Areesha- 9628373763

Divya 9821182650

Kriti 9654201996

Shivangi 9628373764

Thanks & Regards,

Simran Kaur

HR Team

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES