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Tata Consultancy Services
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International Blended Voice

International Blended Voice

Tata Consultancy Services

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

helpdesk ticketing customer service servicenow hr helpdesk support voice process troubleshooting chat process communication skills case management unknown domestic voice process business process data privacy hr systems hr operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Job TitleInternational Blended Voice
Grade
BPO1/2/3Skill
International BlendedLocation
BangaloreFormal Education & Certification

Graduate in any discipline

Basic computer knowledge required (MS-Office Applications)

Proven ability to adapt to new tools by applying logical approach

Work experience as per the job grade

Typing speed of 30 wpm with 100% accuracy

Knowledge & Experience

International voice process experience - Mandatory

NO domestic voice process experience

US voice process experience - Preferred

Experience in International HR Helpdesk - Preferred

Experience in international chat process - Mandatory

Understanding of various processes of core HR Operations

Good understanding of various HR Systems/applications and case management tools like ServiceNow, Workday

Understanding of Service level agreements

Understanding of Telephony tools e.g. Avaya

Behavioral Attributes

Excellent written and verbal communication skills

Excellent probing, problem-solving and decision-making skills

Logical and efficient, with keen attention to detail

Strong customer service orientation

Effective troubleshooting skills

Learning agility aptitude to venture into unknown territories

Good researching skills

Core Role Responsibilities

Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors, and 3rd parties.

Ensure call details are logged in the ticketing tool with proper notes.

Ensure data privacy processes are followed with utmost focus.

Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.

Work Conditions

Ability to work 24x7 shift timings with rotational week offs

Flexible working as per queue requirement for both Voice and Chats

No remote working option

Additional Information

Location: Bengaluru

Job Function: BUSINESS PROCESS SERVICES

Role: Executive

Desired Skills:

Voice Helpdesk Agent

Qualifications: Bachelor of Commerce

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International Blended Voice