Internal Sales Manager

Key Responsibilities:

1. Sales Operations & Strategy Support

• Oversee and streamline internal sales processes for improved efficiency and consistency.
• Monitor and manage sales pipelines, tracking lead progress and ensuring timely follow-ups.
• Support in setting sales targets and KPIs in collaboration with leadership.
• Assist in the execution of sales strategies aligned with organizational goals.

2. Digitization & System Integration

• Support the implementation and adoption of digital tools to improve internal sales operations.
• Ensure CRM (e.g., Salesforce) is effectively integrated with other systems for seamless information flow.
• Analyze sales data to identify process gaps and improvement areas.

3. Logistics & Warehouse Coordination

• Coordinate with logistics and warehouse teams to ensure accurate and timely order fulfillment.
• Monitor stock availability and ensure sales commitments align with inventory levels.
• Proactively manage and communicate order status updates to relevant stakeholders.

4. Customer Relationship Management (CRM)

• Maintain and update customer records and interaction history in the CRM system.
• Liaise with customers for pre-sales queries and post-sales follow-up to ensure satisfaction.
• Work with cross-functional teams to deliver a smooth end-to-end customer experience.

5. Customer Service & Support

• Address and resolve customer inquiries related to products, orders, and delivery.
• Follow up on service issues, delays, or product complaints to ensure prompt resolution.
• Capture customer feedback to support service improvement initiatives.

6. Reporting & Documentation

• Prepare and share regular reports on sales performance, customer feedback, and operational updates.
• Maintain accurate documentation of internal sales activities and team performance.
• Train and support new team members in sales processes and CRM usage.