Inside Sales

Overview

Your Task:

Inside Sales Representative

Key Responsibilities

Sales & Revenue Generation

• Proactively reach out to leads via phone, email, and digital channels to promote training courses.
• Understand customer needs and recommend suitable training programs.
• Conduct virtual product demos or course consultations when needed.
• Achieve and exceed monthly/quarterly sales targets and conversion metrics.
  

Lead Management

• Follow up with inbound inquiries promptly and professionally.
• Qualify leads and maintain an organized sales pipeline using CRM tools.
• Nurture existing leads and re-engage dormant contacts with targeted outreach.
  

Customer Relationship Management

• Build and maintain strong relationships with prospective learners and corporate clients.
• Provide accurate course information, pricing details, schedules, and enrollment steps.
• Assist with registration and payment processing as needed.
• Ensure high levels of customer satisfaction and support post-sale follow-ups.
  

Collaboration & Reporting

• Work closely with marketing to align lead generation and campaign strategies.
• Provide feedback on customer needs, market trends, and competitor activities.
• Prepare regular sales activity reports and maintain accurate CRM records.
  

Required

Your Qualifications:

• 1–3 years of inside sales, tele-sales, or customer service experience (preferably in education, training, SaaS, or services).
• Strong communication and negotiation skills.
• Ability to explain course offerings clearly and confidently.
• Comfortable making high-volume calls and working with monthly targets.
• Proficiency with CRM systems and digital communication tools.
  

Preferred

• Experience selling training, workshops, or educational programs.
• Understanding of adult learning and professional development markets.
  

Key Skills

• Sales prospecting & closing
• Customer relationship building
• Active listening
• Time management
• Presentation skills
• Target-driven mindset
• Problem-solving
• CRM proficiency
  

Work Environment

• Full-time, inside sales role
• Performance-driven culture with incentives and career growth opportunities