Inside Sales Representatives

About Shivaami

The purpose of shivaami is to bring positive change in the lives of people we connect, by offering solutions and services which brings profit and happiness. Founded in 2004 by Punit Thakkar, Shivaami Cloud Services Pvt. Ltd. is an Award winning Google Cloud Partner, serving as a one-stop destination for comprehensive IT solutions. Our offerings span across email solutions, MDM, IAM, managed services, cloud consulting, and more.

With a strong track record of serving 20,000+ clients and a team of 250+ certified professionals, Shivaami is trusted by businesses across industries to deliver reliable, scalable, and secure cloud solutions.

Job Summary

As an Inside Sales Representative at Shivaami, you will be the first point of contact for potential customers, responsible for generating leads, qualifying prospects, and driving sales opportunities primarily through phone, email communication and other social medias. You will work closely with the sales teams to understand customer needs and promote our offerings. The role requires excellent communication skills, persistence, and the ability to thrive in a target-driven environment. Your efforts will directly contribute to achieving revenue goals and expanding Shivaami’s customer base.

Key Responsibilities

● Source new sales opportunities through outbound cold calls and emails.

● Understand customer needs and requirements.

● Route qualified opportunities to the appropriate sales executives for further development and closure.

● Research accounts, identify key players and generate meetings

● Enter, update, and maintain CRM information on leads, prospects, and opportunities

Required Skills & Attributes

● Strong communication (both email & phone) and interpersonal skills.

● Comfortable with outbound prospecting (cold‐calls, cold‐emails).

● Able to generate their own data through data mining. Good at research: finding leads, mapping org structures, target accounts.

● Eagerness to learn technical & product details and features of the product they are expected to position (cloud solutions, Google Workspace, etc.).

● Ability to understand customer pain points & articulate value propositions.

● Comfortable working in a target‐driven environment.

● Basic computer skills: proficiency with Google Workspace / Microsoft Office. Experience using CRM tools.

Qualifications

• Bachelor's degree or equivalent experience in Business
• At least 6 month to 2 years' of sales experience
• Excellent written and verbal communication skills
• Ability to multi-task, organize, and prioritize work