Company Description Shivaami is a premier Google Workspace reseller with over 20 years of experience in bringing cloud solutions to businesses worldwide. As a Google Cloud Specialization Partner in Work Transformation, Shivaami focuses on delivering intelligence and innovation for a data-driven future. The team at Shivaami consists of certified professionals with a drive for work transformation and client service excellence . Job Description We are looking for an experienced Senior Key Account Manager who thrives on retention, renewals, upselling, and customer satisfaction. This role is ideal for someone who is proactive, communicative, and has a deep understanding of value-based selling . Key Responsibilities Retention & Renewal: Build and maintain strong, long-term relationships with key clients. Conduct in-person client meetings and ensure smooth communication across internal teams. Address client concerns and resolve issues to ensure high satisfaction. Proactively track renewals and coordinate with the renewal team for timely execution. Ensure clients receive timely and accurate service delivery. Maintain and improve CSAT metrics. Upsell / Cross-sell: Identify opportunities to expand business within existing accounts. Provide product demos, analyze client data, and propose tailored solutions. Collaborate with sales and internal teams to maximize account growth and profitability. Prepare regular performance reports and forecasts. Strategize to help clients meet their business goals and increase product adoption. Customer Satisfaction: Address client queries with support from internal technical teams. Organize training sessions to boost product adoption (G Suite/Google Workspace). Conduct quarterly security assessments and analyze adoption metrics. Gather and manage regular client feedback to ensure continuous improvement. Qualifications Minimum 4+ years of experience as a Technical/Key Account Manager. Bachelor's degree in a relevant field; MBA is a plus. Excellent communication and negotiation skills. Proficiency in MS Office and familiarity with sales/CRM tools. Fluent in spoken and written English. Strong interpersonal skills with a solution-oriented mindset. Knowledge of digital technologies and value-based selling approaches. Show more Show less
Company Description Shivaami has 20 years of experience in bridging the gap between technology and business for over 20,000 customers worldwide. As a premier Google Workspace reseller, Shivaami aims to enhance cloud transformation journeys for businesses with the latest cloud solutions. The company is a Google Cloud Specialization Partner in Work Transformation and a four-time Google Cloud Partner of the Year award winner. Our certified professionals excel at providing work transformation solutions, driving intelligence, and innovation for a data-driven future. We strive to help clients connect, collaborate, and communicate seamlessly on one single platform. Role Description This is a full-time on-site role located in Mumbai for a Business Development Executive. The Business Development Executive will be responsible for new business development and lead generation, managing existing accounts, and maintaining strong business relationships. Daily tasks include identifying potential business opportunities, executing strategic sales plans, and collaborating with the marketing team to ensure the alignment of business development strategies. Qualifications Skills in New Business Development and Lead Generation Experience in Account Management and Business relationship building Excellent Communication skills Strong business acumen and strategic planning abilities Ability to work in a fast-paced and dynamic environment Bachelor's degree in Business Administration, Marketing, or a related field Prior experience in the technology or cloud solutions industry is a plus
Company Description Shivaami is a premier Google Workspace reseller with over 20 years of experience in bringing cloud solutions to businesses worldwide. As a Google Cloud Specialization Partner in Work Transformation, Shivaami focuses on delivering intelligence and innovation for a data-driven future. The team at Shivaami consists of certified professionals with a drive for work transformation and client service excellence. Position Overview: We are looking for a dynamic and technically skilled Pre-Sales candidate to support our sales team in identifying client needs, delivering compelling demos, and crafting solution proposals. The ideal candidate will act as a key link between customers, the sales team, and product/engineering teams to ensure a seamless and value-driven sales process. Key Responsibilities: ● Collaborate with the sales team to understand client requirements and tailor product demonstrations accordingly. ● Conduct technical/product presentations, live demos, and POCs (Proof of Concepts) for prospective clients. ● Prepare customized proposals, solution documents, and RFIs/RFPs in collaboration with product and engineering teams. ● Act as a subject matter expert during the sales cycle, offering deep product knowledge and solutioning capabilities. ● Address technical questions or concerns during client interactions and provide timely follow-ups. ● Maintain a strong understanding of the product, market trends, and competitor offerings. ● Assist in client onboarding and post-sale handover to the customer success or implementation team. ● Collect and communicate client feedback to the product and marketing teams for continuous improvement. ● Work with cross-functional teams to align pre-sales strategy with product capabilities and business objectives Required Skills & Qualifications: ● 2–5 years of experience in pre-sales, solution consulting, or a technical sales support role. ● Strong communication, interpersonal, and presentation skills. ● Ability to understand customer pain points and map them to product capabilities. ● Hands-on experience with demo tools, CRM platforms (e.g., Salesforce, HubSpot), and collaboration tools. ● Technical aptitude to quickly understand complex products and services. ● Bachelor's degree in Engineering, Computer Science, Business, or a related field. Preferred Qualifications: ● Experience in SaaS / IT / Enterprise Software / B2B Solutions. ● Experience with writing technical proposals or RFP responses. ● Familiarity with cloud technologies, APIs, integrations, and enterprise architecture is a plus. ● Basic understanding of sales pipelines and customer journey stages. What We Offer: ● Competitive salary and sales-related performance incentives ● Exposure to a fast-paced, high-growth environment ● Learning opportunities and cross-functional collaboration ● A dynamic and innovative team culture ● Health and wellness benefits
We are seeking a proactive and goal-oriented business development executive (BDE) – IT Services with a focus on B2B sales to join our team. The ideal candidate will be responsible for driving business growth by identifying, qualifying, and securing new B2B clients for our IT solutions and services. You will play a key role in building strong relationships with decision-makers, understanding their IT needs, and positioning our services as the right solution. This role demands a strong understanding of the IT services landscape, consultative selling skills, and the ability to thrive in a fast-paced, target-driven environment. Key Responsibilities Identify and develop new business opportunities: Prospect potential B2B clients through cold calling, email campaigns, LinkedIn outreach, industry events, and referrals Conduct market research to identify decision-makers and industry trends in IT services Lead generation & qualification: Generate high-quality leads and qualify them based on business potential and service alignment Maintain and update the CRM with accurate, timely information on leads, prospects, and customer interactions Client engagement & consultative selling: Understand technical and business challenges of prospects and position tailored IT solutions Prepare and deliver customized sales presentations and proposals to CXOs, IT managers, and other stakeholders Sales conversion & account growth: Negotiate and close deals aligned with company pricing and services Coordinate with delivery and pre-sales teams for smooth client onboarding Build and maintain long-term client relationships for upselling, cross-selling, and renewals Sales target achievement: Meet or exceed monthly, quarterly, and annual sales targets Track key performance metrics like sales cycle, conversion rates, and client retention Industry & product knowledge: Stay updated on IT service trends and competitor offerings Continuously enhance understanding of the company’s services and differentiators Collaboration & reporting: Collaborate with marketing, technical, and account teams to align strategies Prepare sales reports, forecasts, and pipeline updates for management review About Company: Shivaami, a Google Cloud Premier Partner, assists you to modernize IT infra by deploying cloud solutions that will enhance your digital transformation journey to meet business goals and drive growth.
Company Description Shivaami is a premier Google Workspace reseller with 20 years of experience, serving over 20,000 customers globally. As a Google Cloud Specialization Partner in Work Transformation, we bring the latest cloud solutions to businesses, focusing on client service and work transformation. Our team consists of certified professionals dedicated to delivering intelligence and innovation for a data-driven future. Role Description: We are looking for a dynamic and result-oriented Sales Manager to lead, manage, and grow our sales operations. This role involves driving regional sales strategy, expanding opportunities, managing customer relationships, overseeing financial performance, and building a high-performing sales team. The ideal candidate should possess a strong business acumen, exceptional communication skills, and proven leadership in a fast-paced environment. Key Responsibilities: Lead all customer-facing communications and engagement for the region. Identify, evaluate, and pursue new business opportunities while maintaining a profitable product mix. Deepen regional market penetration by discovering untapped opportunities. Oversee site financials including budgeting, forecasting, and P&L management. Drive and meet/exceed annual sales plans, revenue targets, and team KPIs. Supervise, motivate, and develop the regional sales team to achieve individual and team goals. Collaborate with OEMs and maintain strong vendor/partner relationships. Work closely with the marketing team to plan and execute demand-generation activities and marketing events. Provide accurate and timely weekly, monthly, and quarterly sales reports to senior management. Align with cross-functional teams to support long-term business goals and execution strategies. Ensure adherence to health, safety, quality, and operational policies. Participate in strategic planning and contribute to the development of the annual budget. Serve as a point of contact for emergency escalations within the region. Required Qualifications: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus. 5+ years of experience in B2B/Tech sales, with a track record of managing high-performing teams. Strong understanding of sales performance metrics, budgeting, and forecasting. Excellent communication, negotiation, and interpersonal skills. Experience working with OEMs and coordinating with internal marketing and product teams. Strong organizational skills with the ability to manage multiple priorities and meet deadlines. Proficiency in CRM tools and data analysis for performance tracking and strategic decisions. Willingness to travel within the assigned region and work flexible hours as needed.
As a Cloud Architect, you will be responsible for designing and implementing cloud architectures using Google Cloud Platform (GCP) services. Your role will involve engaging directly with clients to provide consultation on cloud adoption strategies and best practices. You will troubleshoot and resolve complex GCP, CCoE, and cloud-related issues while also mentoring junior engineers and sharing knowledge across the organization. Staying updated with the latest cloud technologies and trends is a key aspect of your responsibilities. Your duties will include designing, delivering, and refining cloud services consumed across IaaS and PaaS GCP services. You will research and identify the appropriate tools and technology stack based on scalability, latency, and performance needs. Assessing technical feasibility through rapid PoCs and finding technological solutions for gaps will be part of your day-to-day activities. Collaboration with cross-functional teams, including developers, DevOps, security, and operations, is essential to deliver robust cloud solutions. You will be required to prepare and present regular reports on cloud infrastructure status, performance, and improvements. Transitioning teams from legacy to modern architecture in production and achieving results in a fast-paced dynamic environment are also crucial aspects of your role. Building trusted advisory relationships with strategic accounts, engaging with management, and identifying customer priorities and technical objections will be part of your strategic responsibilities. Leading requirements gathering, project scoping, solution design, problem-solving, and architecture diagramming are also key components of your role. To qualify for this position, you must have at least 3 years of GCP experience, with experience in other clouds being beneficial. A GCP Architect Certification is required, and additional certifications in Google, Kubernetes, or Terraform are advantageous. Experience in building, architecting, designing, and implementing distributed global cloud-based systems is essential. Extensive experience with security (zero trust) and networking in cloud environments is a must. Your role will also involve advising and implementing CI/CD practices using tools such as GitHub, GitLab, Cloud Build, and Cloud Deploy, as well as containerizing workloads using Kubernetes, Docker, Helm, and Artifact Registry. Knowledge of structured Cloud Architecture practices, hybrid cloud deployments, and on-premises-to-cloud migration deployments and roadmaps is required. Additionally, you should have the ability to work cross-functionally, engage and influence audiences, possess excellent organizational skills, and be proficient in customer-facing communication. Proficiency in documentation and knowledge transfer using remote meetings, written documents, and technical diagrams slide decks is also necessary. Experience in implementing hybrid connectivity using VPN or Cloud Interconnect is a plus. In return, you can expect to work in a 5-day culture with a competitive salary and commission structure. Other benefits include lunch and evening snacks, health and accidental insurance, opportunities for career growth and professional development, a friendly and supportive work environment, paid time off, and various other company benefits.,
Job Description Sales manager is responsible for driving the sales strategy for their region, identifying growth opportunities, and ensuring overall profitability. This role involves leading a dynamic sales team, building strong relationships with stakeholders, and managing sales operations effectively to achieve and exceed business objectives. Success in this position requires exceptional leadership, strategic thinking, and the ability to inspire a team to deliver consistent results. Responsibilities: Sales Strategy & Execution: Identify and expand sales opportunities within the region. Maintain a balanced product mix to optimize profitability. Deepen market penetration to uncover new business opportunities. Financial Management: Oversee site financials, including budgets, forecasts, and monthly P&L statements. Team Leadership & Development: Lead, supervise, and mentor the sales team to achieve individual and team targets. Provide ongoing training, motivation, and counseling to enhance the team’s skills and performance. Relationship Management: Build and maintain strong relationships with OEMs and other key stakeholders. Collaborate with the marketing team to develop events that generate demand and enhance market visibility. Operational Planning & Reporting: Participate in strategic planning and annual budget development. Ensure timely and accurate reporting on sales progress through weekly, monthly, and quarterly updates. Goal Setting & Performance Tracking: Establish individual and team sales targets. Monitor and analyze sales performance, making necessary adjustments to meet objectives. Collaboration & Coordination: Work closely with marketing to align on lead generation and promotional efforts. Ensure cross-functional alignment to meet short-term and long-term business goals. Additional Duties: Act as a point of contact for emergency situations. Maintain flexibility in working hours to meet business needs. Qualifications: Graduate in any discipline; MBA in Sales/Marketing is a plus. Experience: 6 to 8 years of proven sales experience, with at least 2 years in a leadership role. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting tools. Ability to manage multiple projects and meet deadlines. Strategic thinking with a focus on profitability and growth. Certifications: Sales or marketing certifications are an advantage.
Job Description As a GWS Presales Engineer, you’ll be the bridge between our sales and deployment teams, providing technical expertise to drive successful client engagements. Your contributions will directly impact our ability to deliver cutting-edge solutions that meet and exceed customer expectations. Responsibilities: Collaborate with sales teams to design and propose Google Workspace and Microsoft-based solutions tailored to customer needs. Troubleshoot and resolve issues related to DNS panels, email protocols (POP/IMAP/Exchange), and domain security. Manage Google Workspace/Microsoft admin consoles, including user setup, account recovery, and compliance configurations. Develop and maintain technical documentation, ensuring clarity and consistency. Conduct client meetings, deliver presentations, and provide end-user training. Stay current with emerging tools and technologies to enhance customer experience. Assist with email migrations and backup solutions using industry-leading tools. Qualifications: Bachelor’s degree in IT, Computer Science, or a related field. 2+ years in Google Workspace/Microsoft deployment, migration, or support AWS, Azure. Strong knowledge of DNS, email security protocols (MX, SPF, CNAME, etc.), and collaboration tools. Proficiency in troubleshooting email clients and managing admin consoles. Basic understanding of MDM solutions and network troubleshooting. Excellent verbal and written communication skills. Certifications: Relevant certifications in Google Workspace or Microsoft solutions are a plus.