Inside Sales Representative

About Us

We are a fast-growing Direct-to-Consumer (D2C) brand dedicated to delivering authentic, high-quality products that connect with customers through trust, culture, and modern convenience.

Position: Inside Sales Representative

Location: Sector 27,Gurugram (On-site)

Working Days: Monday to Saturday

Timings: 9:00 AM – 6:30 PM

Responsibilities

• Manage

  inbound and outbound calls

  , WhatsApp chats, and website-generated leads.
• Clearly

  explain product features and benefits

  , addressing customer queries with empathy.
• Convert leads into successful orders using a

  consultative sales approach

  .
• Drive

  upselling and cross-selling opportunities

  to improve Average Order Value (AOV).
• Record and maintain accurate data in

  CRM tools, Shopify, or Unicommerce systems

  .
• Gather customer feedback and collaborate with marketing/product teams to enhance customer experience.

Ideal Candidate Profile

• 0–2 years of experience in

  D2C/B2C sales, telesales, or customer-facing roles

  .
• Comfortable handling

  100–150 daily customer interactions

  (calls, WhatsApp, chats).
• Proficient in

  Hindi and English

  ; regional languages are an added advantage.
• Strong

  persuasion, listening, and empathy skills

  with a customer-first mindset.
• High energy, goal-oriented, and eager to grow within a dynamic D2C environment.

Why Join Us?

• Opportunity to work with a

  growing D2C brand

  in a high-impact role.
• Exposure to

  customer journey building, consumer psychology, and growth strategy

  .
• Fast-paced learning environment with career growth opportunities into senior sales, customer success, or growth marketing roles.

Kindly share your resume at Ishikahr@divinehindu.in