Inside Sales Manager

Job Summary:

The Care Advisor / Inside Sales is responsible for engaging with potential clients to understand their care needs and promoting our care services. This role involves consultative sales, relationship building, and ensuring a seamless transition into our care services. The Care Advisor will generate business acquisition through the leads assigned as per monthly and business plan.

*Key Responsibilities:

Consultative Sales: Acquisition of new clients, engage with potential clients to assess their needs, provide information about care services, and recommend appropriate solutions, tailoring offerings to meet individual requirements.

Lead Generation and closure of business: Identify and follow up on prospective clients through various channels, including phone calls, emails, and social media, to build a pipeline of qualified leads.

Client Relationship Management: Develop and maintain strong relationships with clients, ensuring regular follow-up and addressing any concerns to enhance client satisfaction and retention.

Service Knowledge: Maintain up-to-date knowledge of all care services offered, including features, benefits, compliance standards, and industry trends to effectively inform and assist clients.

Documentation and Reporting: Accurately document client interactions, maintain records of inquiries, and track sales activities in the CRM system to ensure efficient workflow and transitions to care coordination teams.

Collaboration: Work closely with other departments (e.g., care coordination, billing, marketing) to ensure a seamless client experience and address specific client needs.

Qualification: Bachelor's Degree/ MBA

*Experience:

*Proven experience in sales of 4 to 6 years, customer service, or a relevant role within the healthcare or care services industry.

*Strong understanding of care services and knowledge of the challenges faced by clients and families.

*Excellent communication, interpersonal, and negotiation skills.

*Ability to build rapport and establish trust with clients.

*Proficiency in using CRM software and Microsoft Office applications.

*Strong organizational skills and the ability to manage multiple tasks effectively.