Inside Sales Coordinator

Qualification :

• Ideal candidates should have at least Degree and Diploma in Electronics / Electricals or Diploma in Marketing, Mass Communication
• similar with 3-4 years of Inside Sales experience preferably in the technology industry. Proficient in CRM, Excel.
• Experience, preferably in an Electronics hardware manufacturing organization handling Insides Sales activities.

Basic Competency - A good level of English.

Primarily operating with (internal/external):

Internal:

• Local Regional Sales tams
• SANs Management
• Logistics
• Production
• Finance
• Insides Sales Manager and Inside Sales team
• Technical services

External:

• Customers

Responsibility:

• Receiving customers leads, handling sales inquiries from customers / SAN’s sales team over calls / emails.
• Compiling budgetary quotes for sales proposals.
• Submit techno-commercial offers on qualifying leads / against Inquiries.
• Tender documents qualification and compliances requirements, Preparing sales documents such as OEM declaration, authorization letter, make in India declaration etc.
• Quotation follow-up and interaction with customers
• Addressing customer inquiries related to orders, shipments, and product information.
• Data management: Maintaining and updating sales data, records, and documentation.
• PO processing: Entering, processing, and managing sales orders / purchase orders and follow PO booking process at SAN.
• Sending PO acknowledgement, advance payment Invoice, Proforma Invoice etc. to the customers against PO.
• Inform PO dispatch schedule to customers.
• Discuss and co-ordinate with Production for product dispatch / Manufacture products against PO in case products are not available in stock
• Co-ordinate with SAN’s Finance for Invoicing/ Payment received, Invoicing, Credit / Debit notes etc.
• Co-ordinate with Logistics to send Dispatch details to customers.
• Identifying and resolving customer’S basic issues. Escalating complex problems / issues to Inside Sales Manager when necessary.
• Co-ordinate with customers for payment follow-ups
• Sales reporting: Generating reports on sales performance, weekly / monthly / quarterly / yearly PO booking, Open PO reports, POs on hold statement, etc.
• Use Zoho extensively for all the activities and keep it up to date.