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Infrastructure & Operations Support Analyst Level 2

2 - 3 years

2 - 6 Lacs

Chennai Pune Delhi Mumbai Bengaluru Hyderabad Kolkata

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Administration operational support Usage Support Analyst Production ITSM Infrastructure Management Operations Administrator Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide IT Operational Support to the Business and monitoring the Infrastructure and Services24/7 shifting schedule, remotely connected through the Internet The Infrastructure Operations administrator (Analyst Level 2) will remotely manage supportrequests in an environment provided by CyberQ Group, the client and/or partner, managing aportion or the entire lifecycle of the support request Monitor client systems through various tools2 Communicate by email, phone, and messaging solutions3 Manage support request cases/tickets through various ITSM solutions4 Administer systems, servers and networks5 Document processes to develop or update6 Administrative tasks in producing reports and presenting to the team7 Participate in company events held periodicallyInfrastructure and operations equipment and resources can be with the client or a provider ofthe client or the partner The tools and methods to be used will depend on the client or thepartner

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Nityo Infotech
Nityo Infotech
www.nityo.com

Information Technology and Services

New Delhi

500+ Employees

364 Jobs

    Key People

  • Manoj Agarwal

    Founder & CEO

  • Sunil Sahu

    COO

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