Information Technology Support Analyst

Indence Health is a full-service consultancy firm specializing in healthcare and life sciences. Our practice areas include Health Economics, Market Access, Real World Evidence, Competitive Intelligence, and Medical Affairs. We support pharmaceutical, biopharmaceutical, emerging biotech, and medical device companies in product development, market access, and effective management of product life cycles. Our team of researchers, health economists, writers, and consultants ensure high-quality and consistent results. Founded with the vision of leveraging technology, our team has over thirty years of experience across med-tech, pharmaceutical, and HEOR consulting.

This is a full-time, on-site role for an Information Technology (IT) Support Specialist located in Kolkata. The IT Support Specialist will be responsible for providing technical assistance, troubleshooting desktop computers, and managing help desk activities. The role will also involve ensuring the security and integrity of the organization’s IT infrastructure, implementing cybersecurity best practices, and supporting collaborative tools like Microsoft Teams and Microsoft 365 to enhance operational efficiency.

·        Provide end-user technical support for hardware, software, and networking issues.

·        Manage help desk operations, including ticket logging, prioritization, and resolution.

·        Proactively monitor and maintain IT systems, ensuring optimal performance and minimal downtime.

·        Implement and maintain IT security measures, including phishing email detection, malware prevention, and secure configuration of devices and networks.

·        Conduct awareness sessions on cybersecurity threats, such as phishing, social engineering, and data breaches, for staff members.

·        Support and optimize collaboration tools including Microsoft Teams, SharePoint, and Microsoft 365 Co-pilot to improve productivity.

·        Maintain secure backups and disaster recovery protocols.

·        Collaborate with cross-functional teams to ensure IT policies and standards are aligned with compliance and healthcare data privacy requirements.

·        Bachelor’s degree in information technology, Computer Science, or a related field.

·        Relevant certifications in IT support, cybersecurity (e.g., CompTIA Security+, Microsoft 365 Certified), or related fields are a plus.

·        Strong skills in technical support, troubleshooting, and help desk management.

·        Experience with desktop computers, IT systems, and secure IT infrastructure management.

·        Working knowledge of Microsoft Teams, Microsoft 365, and Copilot features.

·        Awareness and practical knowledge of cybersecurity best practices, including phishing prevention, endpoint protection, and network security protocols.

·        Excellent problem-solving and communication skills, with the ability to train non- technical staff on IT tools and security awareness.

·        Ability to work independently and collaboratively in a team environment.

·        Hybrid work mode

·        Weekend off

·        Health Insurance

·        Employee Provident Fund