Information Technology Specialist

Key Responsibilities

Technical Support

• Provide first-level and second-level support for desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot and resolve issues related to Windows/macOS operating systems, office applications, and network connectivity.
• Perform system upgrades, patches, and installations of software and hardware.

User Support & Training

• Respond to help desk tickets, phone calls, and emails in a timely manner.
• Assist users with application usage, access issues, and general IT queries.
• Maintain strong customer service and communication with employees at all levels.

System & Account Administration

• Create, modify, and disable user accounts in Active Directory, Office 365, and other enterprise systems.
• Manage email configurations, group policies, and security permissions.
• Support onboarding and offboarding of employees, including device setup and recovery.

Hardware & Asset Management

• Set up and configure new devices (desktops, laptops, monitors, peripherals).
• Maintain IT inventory records and track equipment assignments.
• Coordinate with vendors for repairs, replacements, and procurement.

Network & Security Support

• Assist with basic network troubleshooting (LAN/WAN/Wi-Fi/VPN).
• Ensure compliance with security policies, antivirus updates, and data protection standards.
• Support MFA, endpoint protection, and backup operations.

Requirements

Education & Experience

• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• 1–3 years of experience in desktop support or help desk environment.
• Relevant certifications (plus): CompTIA A+, Network+, Microsoft MCSA/MD-100/MD-101.

Technical Skills

• Strong knowledge of Windows 10/11, macOS, Office 365, and common enterprise applications.
• Experience with Active Directory, Exchange, Teams, and remote support tools.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
• Ability to diagnose and troubleshoot hardware issues.

Soft Skills

• Excellent communication and customer service skills.
• Strong problem-solving, organization, and time-management abilities.
• Ability to work independently and as part of a team.