Information Technology Manager

IT Manager (Office equipment, mobile device management and networking)

Location:

Job Summary

We are seeking an experienced and proactive IT Manager to oversee and manage our office and operations IT infrastructure across multiple locations, including Singapore, the UAE, India, and other global sites. This critical role encompasses the management of network and WiFi infrastructure, video conferencing systems, and printing solutions, as well as the IT management of specialized machines in our factories and warehouses. Additionally, the IT Manager will be responsible for managing our Microsoft 365 environment and user accounts across various systems. In collaboration with the IT Architect, this role will lead the implementation of a Single Sign-On (SSO) solution to streamline user access and enhance security.

Key Responsibilities:

1. IT Infrastructure Management:

• Oversee the network and WIFI infrastructure across office, warehouse, and factory locations, ensuring high availability and performance.
• Implement and maintain robust security measures for networks and devices.
• Manage and optimize video conferencing solutions, ensuring seamless communication across global sites.
• Oversee the setup and maintenance of printing solutions for all locations.

2. Operational IT Management:

• Manage the IT systems of specialized machines used in factory and warehouse operations.
• Ensure proper integration and connectivity of operational IT systems with broader company infrastructure.
• Develop and enforce maintenance schedules and protocols for IT systems supporting operations.

3. Microsoft 365 and User Account Management:

• Administer and maintain the Microsoft 365 environment, including email, Teams, SharePoint, and other productivity tools.
• Oversee user account management across all systems, ensuring secure access control.
• Support onboarding and offboarding processes by managing account creation, permissions, and deactivation.

4. Security and SSO Implementation:

• Collaborate with the IT Architect to design and implement a Single Sign-On (SSO) solution to enhance security and simplify user authentication.
• Monitor and manage IT security measures across devices and systems to protect against threats.
• Implement tools and best practices for user authentication, password management, and device security.

5. Cross-Functional Collaboration:

• Work closely with the IT Architect to align office and operational IT systems with the overall IT architecture and strategy.
• Partner with operational teams to understand their IT needs and ensure systems support business goals.
• Act as the primary point of contact for IT-related issues across global locations, coordinating with external vendors as needed.

Preferred Candidate Profile:

The ideal candidate for the IT Manager role is a proactive and detail-oriented professional with the ability to manage and support IT systems across diverse global locations. They possess excellent communication and collaboration skills, enabling them to work seamlessly with internal teams and external vendors. Adaptable and solution-focused, they thrive in dynamic environments and are quick to respond to evolving IT challenges. With strong organizational abilities, they can effectively prioritize tasks and oversee multiple IT projects simultaneously, ensuring smooth operations and continuous improvement across the organization’s technological infrastructure.

Required Qualifications:

Education and Experience:

·       Bachelor’s degree in Information Technology, Computer Science, or a related field.

·       5+ years of experience in IT management, preferably in a multi-site, global organization.

·       Proven experience managing network infrastructure, WiFi systems, and Microsoft 365 environments.

·       Familiarity with operational IT systems, including factory or warehouse machinery IT integration, is a strong advantage.

Skills and Competencies:

·       Expertise in managing network security and implementing secure IT practices.

·       Proficiency in Microsoft 365 administration and user account management.

·       Strong knowledge of video conferencing tools (e.g., Teams, Zoom) and printing solutions.

·       Familiarity with SSO solutions and user authentication best practices.

·       Excellent troubleshooting and problem-solving skills for IT hardware and software issues.

·       Strong project management skills to lead IT implementations and upgrades.