Information Technology Engineer

Key Responsibilities

• Internet Connectivity Management

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• Maintain and troubleshoot internet connectivity, including broadband, leased lines, and other types of WAN/LAN connections.
• Ensure high availability and minimal downtime of internet and network services.
• Collaborate with service providers to ensure seamless service and resolve any connectivity issues.

• Lease Connection Management

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• Oversee the provisioning, monitoring, and management of leased line connections and other dedicated services.
• Ensure proper configuration of leased connections to meet business requirements.
• Work closely with vendors to manage contracts, SLAs, and escalations related to leased connections.

• Identity and Access Management (IAM)

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• Implement and maintain IAM systems, ensuring secure authentication and authorization across systems and applications.
• Manage user identity lifecycle, including provisioning, de-provisioning, and role-based access controls.
• Monitor and report on IAM systems to identify vulnerabilities and ensure compliance with security standards.

• Network and Security Troubleshooting

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• Investigate and resolve network and security-related issues promptly.
• Provide escalation support for internet connectivity and identity management incidents.

• Collaboration & Documentation

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• Work with cross-functional teams to define and implement network and identity management policies.
• Create and maintain documentation related to connectivity infrastructure, lease agreements, and IAM configurations.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in managing internet connectivity, including WAN, LAN, and leased connections.
• Strong knowledge of Identity and Access Management systems (e.g., JumpCloud, Google Identity Management, Active Directory, Okta, Azure AD).
• Experience with network troubleshooting, VPNs, firewalls, and routers.
• Familiarity with network monitoring tools and internet performance optimization techniques.
• Knowledge of security best practices and compliance standards.
• Strong problem-solving skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills for collaborating with internal teams and external vendors.

Preferred Skills

• Experience with cloud-based IAM solutions.
• Certifications such as CCNA, CompTIA Network+, CISSP, or equivalent.
• Familiarity with network automation tools and scripts.