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Lumen Technologies
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INFORMATION SYSTEMS ENGINEER

INFORMATION SYSTEMS ENGINEER

Lumen Technologies

3 - 5 years

6 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

tcp information system genesys ip verbal communication microsoft azure network management cloud excel planning servicenow business process written communication putty routing protocols infrastructure network support design troubleshooting cisco ca communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities

3+ years’ experience in network support and maintenance
Good knowledge of networking concepts and troubleshooting skills of Cisco Network devices
The candidate should know the difference between Cisco Layer 3 routers and Layer 2 switches, as well as have a basic understanding of the OSI model.
Basic understanding of network monitoring tools.
Good work experience on ServiceNow, PuTTY, NetBrain, and Efficient IP
It is good to have basic knowledge of Genesys Cloud or Azure.
The candidate should show an interest in learning new technologies via classroom training and cross-training with higher-level members.
Must have excellent verbal and written communication skills.
Ensure that support procedures are properly documented and communicated to operations and relevant departments.
Responsible for ensuring compliance with the organization's mandated quality standards.
Ability to provide efficient, quality service to internal support teams over the phone using Soft Phone technology.
Requires minimal direction and guidance with tasks.
Ability to articulate issues that need to be escalated to higher-tiered network teams.
Ability to collaborate with team members both in person and remotely.
Flexibility of schedule that may be required to work overnight and possibly weekend.

"We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

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Lumen Technologies

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INFORMATION SYSTEMS ENGINEER