Authentication Platforms Level 3 Operations Support team is responsible for providing support services to all critical Single Sign-On (SSO) Platforms that are used across Citi. This team is looking for a candidate to join their support team as a Level 3 Operations Support. Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision. The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills. Candidate should be a fast-learner, able to do multitasking and can work under pressure.
Key Responsibilities
:
- The daily duties involve a mix of operational tasks, troubleshooting and project based activities.
- Access Management: Application interactions/onboarding into relevant IAM services federation and/or Single Sign On (SSO) solutions by reviewing the application architecture.
- Handle onboarding and offboarding of applications including provisioning and deprovisioning of accounts.
- Monitoring and Audit: Monitor IAM systems and tools for unusual activities or potential security issues.
- Review and analyse audit logs to ensure compliance with security policies.
- Troubleshooting and Support: Respond to the incidents related to the applications/user access issues, such as login problems and authentication failures.
- System Maintenance: Perform routine maintained on IAM systems, including software updates, patches and configuration changes.
- Ensuring IAM tools are running efficiently and are upto date with the latest security standards.
- Test and validate system updates/changes in a controlled environment before promoting to PROD.
- Automation and scripting: Optimise existing automation workflows to improve efficiency and reduce the manual efforts by implementing the STP – Straight through processing.
Regular weekend work and working on shifts is expected.
Experience And Skills
Must-have Skills8+ years of relevant industry experience in one or more of the following:
- Enterprise Single Sign On (SSO), Authentication and Authorization Products
- Identity and Access Management tools and processes
- Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x.
- Required to support applications utilizing the authentication infrastructure.
Education
- Bachelor's Degree.
- Certifications such as ITIL, CISSP are desired, but not mandatory. However, willingness to complete certification would be expected.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------
Job Family Group:
Technology------------------------------------------------------
Job Family:
Information Security------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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