India Contact Center Professional

Entrata India

1 - 4 years

6 - 10 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

contact center insurance inbound calls customer service ai solicitor call center communication tools artificial intelligence leasing marketing customer satisfaction recruitment maintenance customer experience property management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Handle inbound calls, including:
Leasing calls: Answer questions about pricing and availability.
Maintenance calls: Collect work orders and coordinate with property staff.
Resident/Solicitor calls: Relay messages to onsite teams.
Manage back-to-back calls for the duration of your shift, depending on business needs.
Document clear and concise notes for every call, capturing relevant details accurately.
De-escalate concerns and provide solutions to ensure customer satisfaction.
Schedule appointments for prospective renters to tour the community.
Communicate updates from property staff to callers
Achieve at least passing scores for all graded calls.
Provide feedback, suggestions, and comments to the Shift Manager as needed.
Participate in scheduled team meetings and training sessions
Maintain a positive work environment by adhering to Entratas company values

Minimum Qualifications

Speaks clear, natural English
Can explain information simply and confidently.
Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication.
Reads and understands information quickly, including property details, notes, and policies.
Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers

Preferred Qualifications

High school diploma or equivalent
Self-motivated with a strong drive to succeed.
Professionalism and the ability to balance work and fun appropriately.
Positive attitude and willingness to learn, including memorizing processes and procedures.
Previous experience in customer service, call center, or leasing support environment is a plus

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