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Capgemini
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Incident Manager

Incident Manager

Capgemini

5 - 8 years

4 - 8 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

noc itsm incident management service improvement itil service management itil framework networking problem management service level management change management service request management itil certified itil process it infrastructure

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
RoleIncident Manager
Roles & Responsibilities:

Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures.

Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of incident management.

IM is responsible to identify process deviations and applying suitable corrective measures.

IM is responsible to manage communications during major incidents to customer and internal stakeholders.

IM is responsible to assess the workload in the NOC and plan resources accordingly with due consultation along with operations management.

IM is responsible to monitor the adherence to incident management service level agreement and apply suitable corrective measures as required.

IM should plan, schedule and drive adherence to incident reviews by Tier 2 / Tier 3 engineers.

IM should establish continuous service improvement cycles where the process, performance, activities, policies, procedures, supporting technology, roles and responsibilities are reviewed, and suitable corrective measures are applied as applicable.

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Incident Manager