Incident Manager

Position: Network Security Operations Tech Support Experience: 6 – 8 Years
Role Summary: Provide technical support for Airbus' network security operations and projects. Help manage incidents, troubleshoot problems, and improve operational performance and reliability. Key Responsibilities: . Troubleshoot and resolve network security issues (incidents/problems) . Work with users and technical teams for issue resolution . Support security operations tools and processes . Track project deliverables and service KPIs . Assist in documentation and quality reviews . Use ServiceNow for issue tracking and follow-up . Collaborating with Tech Specialists on ongoing projects . Support service delivery and ensure SLAs are met . Coordinate upgrades and support infrastructure changes Technical Skills Required: Must-have tools: Palo Alto (firewalls) F5 (load balancers) Netskope (cloud security) Proxy & other infrastructure security tools . Additional skills: Service management experience (incident, change, problem management) Good communication skills Experience with network security monitoring and performance tools Key Skills: 1. Incident Manager, Service Level Manager, SLA, Major Incident Manager, Problem Manager, ITIL, ITSM, 2. Networking, Network Security, Proxy. Cloud Security

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.