Implementation Consultant II

Job Description

KNOWLEDGE, SKILLS & ABILITIES Credentials and Experience: Essential: Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products. Tertiary qualification in a Technical or Hospitality Management field Knowledge of manual Food & Beverage procedures. Familiarity with relational database management systems such as Oracle 12c, 19c Database Server is preferred. Good working knowledge of TCP/IP networks, PC s and troubleshooting techniques. Good knowledge of Hardware - Workstations, Printers and any peripherals. Professional Skills : Analytical problem solving skills. Project Management skills. Strong presentation and interpersonal skills. Superior communication skills, written and verbal. Applicants are required to read, write, and speak the following languages English Abilities: Ability & credibility to work effectively with the client at all levels of the organization. Proven ability to work unsupervised or as a team member of both the local office team and wider company teams. Creative thinking abilities so experiences and knowledge may be used to create new ideas and think outside the box . A self-starter with initiative, drive and strong desire to succeed. Ability to work under stress. Flexibility with people, time and shifts. SPECIAL REQUIREMENTS Able to work overtime and public holidays as requested. Able to work in shifts. Career Level - IC2 DUTIES & RESPONSIBILITIES: Install and configure the Oracle Hospitality F&B product suite. Train the application software with a demonstrated understanding of current food & beverage management techniques. Hardware - Workstations, Printers and any peripherals. Impart specific knowledge related to restaurant operating procedures. Be familiar with and adhere to the latest training and installation standards and procedures. Work with the My Oracle Support global support system and Support organization on escalating client issues. Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded. Necessary technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required. Submit timely and accurate project status and other required reporting via current communication method.