IL Excellence Manager LSP Onboarding

The IL Excellence Manager LSP Onboarding takes ownership of the onboarding of LSPs for new customers in Kuehne + Nagel Integrated Logistics.

The Integrated Logistics Excellence Manager LSP Onboarding will be a member of the business field Integrated Logistics in Delhi, India. The IL Excellence Manager LSP Onboarding takes ownership of the onboarding of LSPs for new customers in Kuehne + Nagel Integrated Logistics.

In his/her scope, the IL Excellence Manager LSP Onboarding will be responsible to ensure that all LSPs are properly onboarded into the agreed operations processes between KN IL and the customer, including connectivity between the LSP and KN IL for transport instruction provision and/or for shipment status provision. The IL Excellence Manager LSP Onboarding secures the adherence of LSPs to agreed SOPs and LSP operational performance in line with the agreed KPI targets during implementation. He/she develops a digital agenda with LSPs in terms of automation of operational process and real-time availability of shipment status information during onboarding. The position combines customer-/LSP-facing activities as well as internal stakeholder management.

How you create impact

LSP Integration

• Manage the LSP integration process into the work stream of KN Integrated Logistics.
• Collect and prepare required LSP data for use in KN IL and customer systems.
• Run change management process with LSPs in roll-out of KN IL service portfolio.
• Lead LSP training and (EDI-) integration process.
• Promote digital agenda with LSPs in regards to accurate data provision, support of work process automation and technology enabled shipment status visibility.

Business contingency plans (BCP) availability and emergency management during Hypercare

• Ensure business contingency plan is in place for customer’s business in alignment with customer and KNIL operations (e.g., back-up LSPs, routes, second LSP choice for critical lanes).
• Support of KN IL operations and customer in emergency situation resolution related to lack of LSP capacity, blocked shipments in transshipment ports, critical in-transit delays, customs clearance issues.

Freight procurement management / support

• Strong customer focus, close collaboration with KNIL corporate procurement team.
• Consult customer on the best suitable rate card format for customer’s business / mode of transport during deployment.
• Leveraging on best KNIL practices, consult customer re. preparation, conducting and evaluation of transportation tenders.
• Utilize KN IL corporate procurement knowledge / resources / systems to drive value creation in freight procurement for customers.
• Setting up approach to spot procurement and supporting KNIL operational team in designing efficient and reliable spot procurement process.

Market Intelligence

• Strong customer focus, close collaboration with KN IL corporate procurement team.
• Staying up-to-date in regards to current global / regional transportation market situation, capacity demand vs supply situation, transport rates / indexes trends.
• Providing market intelligence updates to customer leveraging on KN IL corporate information.

GDP / GxP Compliance

• Compliance and realization of the pharma & healthcare standards of all activities in their full entity by considering the relevant GDP requirements and guidelines, customer demands and all internal regulations of the KN Wro organization.
• Adhere to, if applicable, KN Product standards such as KN Pharma Chain, KN Engine Chain etc.
• Compliance with required customer quality standards.
• Adhere to, if applicable, the WHO GDP guidelines (Technical report series) and EU guidelines latest versions.

What we would like you to bring

• Minimum of 5 years with a strong track record in logistics operations.
• Solid understanding of the forwarding business with expertise in all modes of transport.
• Skilled in managing projects and stakeholders, including in virtual environments.
• Proven experience in cross-regional and global teamwork within a multinational setting.
• Ability to work autonomously, make sound decisions, and respond swiftly to solution implementation and customer needs.
• Willing to travel up to 30%.

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.