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Teleperformance (TP)
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Icici soft collection outbound (Small business loan) || Voice Process

Icici soft collection outbound (Small business loan) || Voice Process

Teleperformance (TP)

0 - 4 years

1 - 3 Lacs

thane navi mumbai mumbai (all areas)

Posted:20 hours ago| Platform:

Apply

Skills Required

tele collection business loan customer care collections small business bpo loan b2b collection loan collection calling outbound process voice process voice support collection management small business banking business finance bpo voice telecalling collections process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role: Outbound Collection Executive Small Business Loan (SBL)

Department:

Location:-

Job Overview:

Outbound Collection Executive

Key Responsibilities:

Initiate outbound calls to small business customers for EMI and loan repayment reminders.
Persuade customers to make payments on time and resolve queries related to loan accounts.
Maintain detailed records of all interactions and updates on customer payment status.
Meet daily, weekly, and monthly collection targets as set by the management.
Coordinate with internal teams and escalate issues when necessary.
Maintain professionalism, empathy, and clarity in customer communications.
Ensure all collection activities adhere to company policies and RBI guidelines.

Candidate Requirements:

Minimum Qualification:
HSC (12th Pass)
Preferred:
Graduates (Freshers are welcome)
Age Limit:
Up to 35 years
Experience:
Freshers and candidates with prior experience in collections, telecalling, BPO, or financial services will be preferred.
Skills Required:

Strong verbal communication skills
Basic computer literacy
Ability to handle objections and work under pressure
Negotiation and problem-solving abilities

Job Details:

Shift Timing:
9:00 AM to 6:00 PM
Weekly Off:
1 Rotational Off
Work Days:
6 days a week
Location:

Salary & Benefits:

Monthly In-Hand Salary:
14,300
Cost to Company (CTC):
17,600
Other Benefits:

PF & ESIC (as per applicable laws)
Performance-based incentives
Opportunity to work with a reputed financial process

Selection Process (ROI):

AMCAT Online Assessment
HR Interview
Operations Round

Contact Details for Application:

HR Aditya

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