IAM Wso2

People Prime Worldwide

6 - 10 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

wso2 iam authentication authorization monitoring troubleshooting security compliance integration sso federation documentation sops knowledge base incident management change management configuration management backup dr vulnerability management access management service levels reporting knowledge management proactive monitoring automation continuous improvement collaboration compliance firewalls databases cloud cyberark identity server mfa user lifecycle management upgrades patches vulnerability remediation audits audit support onprem infrastructure saviynt azure ad

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for providing end-to-end operational support for WSO2 as an Identity and Access Management (IAM) platform. Your main duties will include: - Day-to-day management, monitoring, and troubleshooting of WSO2 services. - Ensuring high availability, security, and compliance of the identity infrastructure. - Supporting integrations with other enterprise systems such as SSO, federation, MFA, and user lifecycle management. - Managing upgrades, patches, and vulnerability remediation for WSO2 and its plugins. - Maintaining documentation, SOPs, and a knowledge base for all WSO2-related operations. - Supporting audits, compliance checks, and reporting as per Clients policies. As an MSP, your responsibilities will include: Operations & Support: - Providing 24x7 support for incidents, service requests, and problem management related to WSO2. - Timely detection, escalation, and resolution of issues, with root cause analysis for major incidents. - Following the client's change control process for all changes and documenting them. - Maintaining accurate CMDB entries for all WSO2 components and environments. - Ensuring regular backups, test restores, and participating in DR drills for WSO2 environments. Security & Compliance: - Regular scanning, patching, and remediation of WSO2 and its plugins for vulnerability management. - Providing logs, evidence, and documentation for internal/external audits. - Complying with Clients information security, privacy, and compliance policies. - Enforcing least privilege, managing privileged accounts, and supporting user lifecycle operations. Service Levels & Reporting: - Meeting or exceeding agreed SLAs for incident response, resolution, and service availability. - Providing regular reports as per contract requirements. - Participating in governance meetings, continuous improvement initiatives, and customer satisfaction surveys. Knowledge Management: - Maintaining and updating SOPs, runbooks, and technical documentation for WSO2 operations. - Providing training and knowledge transfer to customer teams as needed. You will need to focus on proactive monitoring, automation for routine tasks, continuous improvement, collaboration with Clients IT/security teams, compliance with Clients standards and regulatory requirements. Additionally, you will be expected to manage WSO2 alongside other critical tools and ensure seamless integration and operation across the stack.,

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