38 Knowledge Base Jobs

Location: Hyderabad-WFO Experience: 2+ years Work timings: US work hours Must have Seasoned Level 1 (2 - 4 years) or early Level 2 support resources Excellent Communications Experience with ticketing tools (Zendesk or any) Should be flexible to work in US hours Resolving support tickets, configuring printers, Wi-Fi, and laptops, as well as managing Windows operating systems and other technical setups. Technical Skills: Understands system configurations, networks, printers, imaging, VPN, Office 365, Windows OS. Documentation Skills: Able to create or update SOPs and KBs. Interaction: Comfortable on video calls with customers, clinic staff (dentists, assistants, admin). Soft Skills: Clear comm...

Job title : Knowledge Base Content Manager (ServiceNow & Digital Knowledge Platforms) Location: Chennai Role Overview We are looking for a Knowledge Base Content Manager to oversee the creation, consolidation and maintenance of knowledge base content across our organisation. Based in Chennai, India, this role will design and execute a comprehensive content strategy, supervise a team of writers and editors, and ensure that documentation is accurate, concise and aligned with organizational standard. The Knowledge Base Content Manager will unify disparate knowledge bases created through acquisitions or regional implementations and support selfservice adoption by delivering highquality content a...

Role Overview: As an AI Specialist at IntouchCX, you will play a crucial role in enhancing operations by optimizing AI-powered bots, refining the knowledge base, and driving improvements in AI prompt engineering for superior customer and agent experiences. Your responsibilities will include training, testing, and fine-tuning AI bots, identifying and resolving common escalation points, collaborating with agents to gather feedback, developing and maintaining comprehensive knowledge base articles, and designing AI prompts to enhance bot responses. Key Responsibilities: - Train, test, and fine-tune AI bots to improve accuracy, understanding, and responsiveness. - Identify and resolve common bot ...

As a Technical Support representative at 3G HR Services for Voice & Non Voice processes, your main responsibilities will include: - Providing top-notch Technical support to customers over the Phone. - Conducting research, diagnosis, troubleshooting, and offering solutions to resolve customer issues. - Adhering to standard operating procedures and escalating complex issues to internal teams for prompt resolution. - Documenting solutions in the form of a knowledge base, Tech notes, and Articles to contribute to building a robust knowledge repository for future reference. - Recording all troubleshooting activities conducted during the call. Qualifications required for this role are as follows: ...

Asking plenty of questions so you understand not only how something works, but also why it matters to the people using it Writing beyond the obvious and educating customers on Why and How. For this, you will write screen overlay help (WalkMe), train bots to answer common How To questions, and script help articles. Acting as the customers champion and figuring out the best way to get customers the information they need Contributing to the discussions and development of in-house writing style guides of all help artifacts Wedlove to hear from you if you are: Someone with 3-6-years of experience in the industry . A self-starter . You must be a highly motivated individual who believes in taking o...

Were looking for a dynamic L&D Head to design and drive our internal learning and enablement programs. In this role, youll take ownership of onboarding and skills development across the companyensuring that every new hire quickly gains the knowledge and confidence to contribute effectively. Your work will directly impact employee productivity, quality of output, and cross-functional alignment. You will be responsible for learning platform and tools in depth, working closely with teams across Product, Engineering, Delivery, and HR to identify training needs, and creating the processes, systems, and content to meet those needs. Youll lead the development of structured, scalable learning paths,...

As an IT System Engineer at RVS iGlobal, your role will involve providing technical support for servers, desktops, firewalls, networks, and cloud services in corporate LAN environments across the USA, UK, and Europe. Your primary responsibility will be to handle technical issues and ensure seamless operations. **Key Responsibilities:** - First point of contact for customers, providing 24/7 support via phone and email. - Conducting basic Level 1 troubleshooting and escalating to L2/L3 support when necessary. - Utilizing knowledge base to identify known issues and their resolution plans. - Classifying reported issues accurately for proper prioritization. - Replicating reported issues in custom...

As a Technical Analyst, you play a crucial role in bridging the gap between client success and product intelligence. Your responsibilities go beyond mere support as you investigate, analyze, and engineer solutions that directly impact customer outcomes and product quality. Your role requires a programmer's mindset, a support engineer's composure, and a hacker's inquisitiveness. - **Technical Investigation & Support:** - Troubleshoot complex technical issues related to telephony (SIP, ACD, IVR), CRM integrations (ServiceNow, Salesforce), and voice AI services. - Analyze distributed logs and event traces to identify patterns, failure points, and performance bottlenecks. - **Problem Solving & R...

Job Description: You will be supporting a long-term engagement with a West Coast-based client as a ServiceNow ITSM Consultant. Your role will involve configuring and customizing core ITSM modules such as Incident Management, Change Request Management, Service Catalog, and Knowledge Base. Additionally, you will be responsible for supporting and enhancing the CMDB implementation, collaborating with client stakeholders and internal teams, preparing for the implementation of SPM Pro, providing technical leadership when necessary, and offering production support and enhancements to existing ServiceNow modules. Key Responsibilities: - Configure and customize core ITSM modules including: - Incident...

As an IT Service Desk Agent at our company, your role involves being the first point of contact for end users seeking technical assistance via phone, email, or chat. You will be responsible for remote troubleshooting using diagnostic techniques and relevant questions to analyze issues and determine the best solution based on customer details. In case of unresolved issues, you are required to escalate them to the appropriate support level by following the Knowledge Base. It is crucial to maintain and document accurate logs of events, problems, and resolutions. Additionally, you will be expected to identify process improvements, suggest enhancements, and ensure meeting service level targets an...

Responsibilities: * Develop new business opportunities through Upwork, Fiverr, Freelancer, LinkedIn Sales Navigator and other platforms. * Build relationships with clients & partners * Manage sales pipeline from lead generation to closure Provident fund

Key Information Location: Vikhroli, Mumbai Workplace Type Hybrid (3 days WFO) Experience Senior to Expert level (10 years+) Key industry – SaaS solutions, Technology domain Freespace Overview : Our purpose is to organize the world’s workspaces to make them as hybrid-ready and efficient as possible. We operate in over 150+ cities globally, and our workplace solutions enable organizations to optimize their real estate, facilitate hybrid-working that engages employees, create safe and hygienic environments, inform office design and the drive to net zero. We recognise the lack of human-centric intelligence around the use of workspaces has created a disconnect, between individual employees, their...

As a Senior Associate, Vx Data Governance and Enablement at Pfizer, your role will involve owning and managing key products essential to the success of the Vaccines Data Strategy. These products include the U.S. Vaccines Tableau Site, Vx Data Governance, Vx Data Stewardship, and Vx Data Tech Stack. You will collaborate closely with key stakeholders across various departments to drive Pfizer's U.S. Vaccines ahead of its competition by leveraging data, analytics, and AI to redefine best practices and enhance access to life-saving vaccines. **Primary Responsibilities:** - **Data Enablement and Access:** You will facilitate data access through Tableau Self-Service and Data Depot, ensuring effect...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (N...

Job Purpose Responsible for all Risk related data reporting to Senior Management Team and MDs office. This position is also responsible for running a robust Daily Pre-approved Offer generation process, campaign control and governance process that would enable excellence in campaign execution and display of Pre-approved offers in the 3in1 App which is a key strategy of the Company. Responsible for creating and implementing Auth BRE process which will be common across all offers generated by campaign governance process or generated online based on customers inputs to reduce difference in two processes of offer generation. Enabling all the Risk team with daily/weekly/monthly data with automated...

Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues. They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem. This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests. Customer/User Interaction: Support analysts engage in effective and empathetic communication with customers or users. They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems. They maintain a professional and frien...

Role Overview: As a Service Desk Analyst, you will serve as the initial contact point for technical support, addressing inquiries through phone, email, and chat. Your primary responsibility will be to diagnose and resolve IT issues, from basic troubleshooting to escalating complex problems to higher support levels. Additionally, you will be involved in managing and documenting tickets, maintaining knowledge bases, and contributing to process enhancements. Key Responsibilities: - Troubleshooting and Resolution: Diagnose and resolve various IT issues encompassing hardware, software, network, and operating system problems. - Communication and Customer Service: Effectively communicate with users...

You are a ServiceNow HR Service Delivery (HRSD) Business Analyst with at least 4+ years of experience in the field. You hold certifications such as CIS HR, HRSD Professional, CSA, and CAD. Your expertise lies in the ServiceNow platform architecture and related products, with a specific focus on HR scoped applications including HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, and Reporting. In this role, you will be responsible for leading the analysis and design work to provide solutions to business problems using the ServiceNow HRSD solution, which includes a Global Template that ...

The ServiceNow Developer plays a crucial role in the organization by designing, developing, and implementing applications and services within the ServiceNow platform to enhance operational efficiency and improve IT service management processes. Collaborating with cross-functional teams, you will gather requirements, create tailored solutions, and ensure seamless integration with existing systems to empower organizations in streamlining workflows, enhancing user experience, and delivering exceptional service delivery. Your responsibilities will include designing and implementing custom applications, gathering and analyzing business requirements, developing and maintaining ServiceNow workflows...

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round. The Role - As the Director of Customer Support at Sprinto, youll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You&aposll define the ...

As a First-Level Support Technician, your primary responsibility will be to provide technical assistance to end-users through various channels such as phone, email, and in-person interactions. You will be the initial point of contact for troubleshooting hardware, software, and network-related issues. Your duties will include logging and tracking user problems in the help desk ticketing system, ensuring accurate documentation and timely updates. For more complex issues, you will identify and escalate them to senior IT staff or second-level support. In addition to providing technical support, you will also be involved in setting up, installing, and maintaining hardware devices like computers, ...

About HighRadius! HighRadius is a Fintech enterprise Software-as-a-Service (SaaS) company that leverages ArtificialIntelligence-based Autonomous Systems to help companies automate Accounts Receivable and Treasury processes. The HighRadius Integrated Receivables platform reduces cycle times in your order-to-cashprocess by automating receivables and payments processes across credit, electronic billing and payment processing, cash application, deductions, and collections. Our customers range from some of the largestglobal corporations including more than 200 Fortune 1000 companies as well as mid-size enterprises that don't have the IT resources to consolidate on an ERP platform but still want t...

Job Summary - Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian! Responsibilities - Responsible for providing product support to users of the Highradius applications...

Job Summary - Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian! Responsibilities - Responsible for providing product support to users of the Highradius applications...

As a SAP C4C Functional Specialist at MKS, you will be responsible for leveraging your 4 to 8 years of experience in SAP Products, Technologies, and Modules, particularly focusing on SAP C4C (Cloud for Customer) and SAP C/4 HANA Sales, Service & Marketing Cloud. Your expertise will be utilized in various areas including implementation, support, integration, designing, configuring, customizing, and testing C4C within SAP C4C. You will play a key role in large-scale Cross-Functional projects and ensure seamless integration of C4C System with SAP ERP and Non-SAP systems. Your responsibilities will include handling C4C Sales Management activities such as Territories, Leads, Opportunities, Quotat...