166 Knowledge Base Jobs

About The Role Associate Manager in the Global Delivery Network [GDN] Legal Group Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services and Accenture Song"”all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Accenture India has operations in 16 cities across India and have more than 300k employees spread across these locations. Requirement : We are looking for a lawyer for a position of Associate Manager in the Global Delivery ...

You are a knowledgeable specialist who can articulate technical aspects eloquently and recognize the difficulties faced by developers when integrating various services into unique apps. You are extremely passionate about assisting Okta's clients and partners in utilizing our scalable, secure identity platform. You will be in charge of offering technical assistance to our clients, including debugging and resolving Developer and ISV Partner issues, in your capacity as a Developer Support Engineer. Also, you will collaborate directly with our product development peers to spot recurring problems, deal with them, and contribute to overall product quality. Day in the Life: As a Developer Support E...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : BlueYonder Warehouse Management Good to have skills : A&D Aftermarket Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Senior Software Engineer (SSE) in Blue Yonder WMS Production Support is responsible for ensuring smooth and continuous operation of the Blue Yonder Warehouse Management System (WMS) in production environments. The role focuses on incident resolution, problem management...

About The Role Project Role : Full Stack Engineer Project Role Description : Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver innovative solutions that help our clients improve the services they provide. Leverage new technologies that can be applied to solve challenging business problems with a cloud first and agile mindset. Must have skills : Snowflake Data Warehouse Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Skills Must Haves: Snowflake (Dataware house query optimization, pipeline monitoring) Airflow, ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software p...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Prometheus Event Monitoring System Good to have skills : Kubernetes, Grafana Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Role DescriptionWe are seeking a highly skilled Monitoring and Observability Special...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Automation in Systems Integration Good to have skills : Python (Programming Language), API Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary RoleAIOps SME & Service Integration Specialist – CL9Role Descr...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Python (Programming Language) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Program Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve b...

Role Overview: As a Service Desk L1 Engineer at our company, you will play a crucial role in providing technical support to customers and ensuring efficient resolution of IT issues. This entry-level position is perfect for recent graduates who are passionate about kickstarting their careers in IT support. Your responsibilities will include serving as the first point of contact for customers, troubleshooting technical issues, managing tickets, assisting users with basic support, escalating complex issues, contributing to knowledge base articles, delivering exceptional customer service, and collaborating with the IT team for continuous improvement. Key Responsibilities: - Serve as the initial ...

About MyComplianceOffice (MCO) MyComplianceOffice (MCO) is a global leader in conduct-risk compliance management. From our modest beginnings as a startup, weve grown over the last 15 years into a dominant force in compliance technology, serving hundreds of marquee clients around the world. Our SaaS platform continues to evolve rapidly - fuelled by innovation, acquisitions, and unmet market needs. With impressive growth and profitability metrics, MCO is poised for the next phase of its expansion. We're looking for smart, driven professionals to help shape our future. The MCO SaaS Platform MCO’s cloud-based compliance platform empowers organizations to reduce conduct risk by proactively managi...

Job Description: We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department across all three product areas: Event Management, Web Surveys and Supplier Network. As our clients' primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible. Client Services Team Our team of over 150 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire br...

You will be responsible for the functional design, configuration, and deployment of the SAP Service Cloud V2 solution, ensuring effective service request management, knowledge base utilization, and seamless process flow with FSM and S/4HANA CS. Key Responsibilities: - Configure and customize SAP Service Cloud V2, including Ticket Management, Service Order Processing, Knowledge Base, and Service Catalog. - Conduct workshops for requirements gathering, perform fit/gap analysis, and document functional specifications for the Service domain. - Configure workflows, queues, routing rules, and email channels for service ticket handling. - Work closely with the FSM Functional Consultant to ensure a ...

We need HubSpot Specialist with following skillset. This is full time remote contract position. (So no freelancing or moonlighting possible) Initially, we will offer contract for 3 months with a strong possibility of extension depending on your performance and project needs. You may need to provide overlapping time with US timezone . This is client facing role hence excellent communication in English language is MUST . Min. Experience : 4+ years You will serve as the subject-matter expert responsible for mapping business requirements into HubSpot architecture, driving system configuration, managing CRM data quality, and ensuring strong user adoption across sales, marketing, and service teams...

You will be responsible for providing end-to-end operational support for WSO2 as an Identity and Access Management (IAM) platform. Your main duties will include: - Day-to-day management, monitoring, and troubleshooting of WSO2 services. - Ensuring high availability, security, and compliance of the identity infrastructure. - Supporting integrations with other enterprise systems such as SSO, federation, MFA, and user lifecycle management. - Managing upgrades, patches, and vulnerability remediation for WSO2 and its plugins. - Maintaining documentation, SOPs, and a knowledge base for all WSO2-related operations. - Supporting audits, compliance checks, and reporting as per Clients policies. As an...

Technical Skills Skills Requirements: Excellent verbal and written communication and organization skills. BS/MS in a computer related field or equivalent work experience. Any of the advanced networking certifications is preferred (CCIE, CCNP, JNCIE, or JNCIP). In depth knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP) Thorough knowledge and understanding of application protocols, HTTP, SSL, FTP, SMTP, RTSP, SIP, Diameter, and DNS. Experience with firewalls, network security, and/or Application Delivery Switches (Server Load Balancers) is preferred. Demonstrated strong analytical, tro...

As a Technical Writer, you will play a crucial role in producing high-quality documentation that enhances the success of our products. You will collaborate with developers, quality engineers, product managers, and usability experts to ensure the accuracy and clarity of the documentation. Key Responsibilities: - Work closely with internal teams to gain a deep understanding of the product and its documentation needs. - Develop a wide range of user and developer documents, such as online help, SDK/API docs, training materials, release notes, UI content, knowledge base articles, FAQs, and wiki-based docs throughout the documentation lifecycle. - Write technical documents including requirements, ...

Responsibilities: A Junior Technology Support Analyst is an important entry-level role within the TOC. Juniors act as the first point of contact for technology support, assisting with routine issues, monitoring alerts, and fulfilling service requests. This role provides an opportunity to learn across a wide range of technologies while contributing to the smooth operation of our services. Junior Analysts work closely with senior analysts, developing their knowledge and skills through hands-on experience, guided learning, and structured processes. Over time, they will progress from handling straightforward tasks to supporting more complex monitoring and incident management activities. Specific...

PURPOSE OF THE ROLE Provide Analysis & Design model (High Level Design) / Architecture and a direction for a project Own Analysis & Design model (HLD) or architecture of a project Ensure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Interact with business and technical stakeholders to understand requirements, challenges and expectations 2. Understand the customer and end user requirement (both explicit and implicit) 3. Ensure quality of deliverables to the satisfaction of the customer and end user expectation 4. Support functional requirements gathering. 5. Ensure all the non-functional requirement is captured 1. Understanding requirements of the...

As a First-Level Support Technician, you will play a crucial role in providing technical assistance to end-users for all hardware, software, and network issues. Your responsibilities will include: - Providing technical support via phone, email, and in-person channels. - Diagnosing and resolving common user issues related to operating systems, software applications, printing, and connectivity. - Logging and tracking user issues in the help desk ticketing system with accurate documentation. - Identifying and escalating unresolved or complex issues to senior IT staff. - Assisting with setting up, installing, and maintaining hardware, including basic repairs and replacements. - Installing, confi...

Job Summary - Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian! Responsibilities - Responsible for providing product support to users of the Highradius applications...

As an Architect in IBM Consulting, you'll serve as a leader in defining solutions for clients. You'll be the advocate for the client while guiding the technical team to implementation. SAP solution architects serve as the conduit between businesses and technology. You will use your analytical and problem-solving skills, to craft adaptable, comprehensive suites appropriate for each client. Your primary responsibilities include Working with a multi-disciplinary team to design technical solutions required to support business transformations and articulating proposed solutions in business terms demonstrating technical effectiveness. Managing or executing specific project deliverables and scope t...

About The Role Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Atlassian JIRA, Atlassian Jira Service Desk Good to have skills : Atlassian Jira Align Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Jira Administrator with expertise in both Atlassian Jira (Software) and Atlassian Jira Service Desk (Service Management). The role involves ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Netapp Storage Area Network (SAN) Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Storage Ops About The Role As Storage operations Engineer, you will support the operations and/or ...