33 Service Levels Jobs

As a Coding Manager at our company, your role will involve leading the Coding Integrity, Coding Validation, and Clinical Documentation Improvement (CDI) operations. You will provide strategic leadership, drive quality and productivity, and ensure compliance with regulatory standards across all coding functions. Key Responsibilities: - Team Leadership & Oversight: - Lead and manage Coding Integrity Specialists (CIS IIII), CARS (IIII), CDI Liaisons, Coding Leads, and Coding Mentors. - Provide guidance on work processes, quality standards, scheduling, productivity, and performance. - Coach, mentor, and develop team members; address performance issues when necessary. - Ensure team schedules and ...

Role Overview: As a Quality Manager at Wipro Limited, your role is crucial in increasing revenue, maximizing process efficiency, and ensuring excellent customer experience through effective supervision of daily operations and personnel, contract compliance, resource optimization, and capability development within an account. Key Responsibilities: - Develop and implement a comprehensive quality assurance framework, including quality control processes, standards, and metrics tailored to the GSIS process requirements. - Establish systems for monitoring key quality indicators, conducting quality audits, and analyzing data to identify trends, root causes of defects, and areas for improvement. - L...

As an Incident Management Specialist at Novartis Healthcare Private Limited, your primary responsibility is to drive holistic IT incident management using the ITIL framework. You will govern and oversee incident management operations across DDIT to ensure agreed customer and internal service levels are met. **Role Overview:** - Govern the day-to-day incident management service operations across DDIT. - Focus on reducing unplanned downtime of systems and applications. - Manage service operations with standardized services, processes, and tools to provide efficient, high-quality services. - Provide the highest business value through effective management of IT resources related to the function....

Role Overview: You will be part of BSv organization and utilize your deep knowledge of Cash Applications to participate in or lead the achievement of service levels and key measurement targets. Your role involves delivering a high-quality and cost-effective service that drives compelling business outcomes. You will ensure the delivery of customer-focused and compliant services through the adoption of frictionless finance practices, technologies, and methodologies that drive innovation and process improvements. Your expertise will allow you to handle standard cash application transactions and customer account clearing activities in accordance with cash application procedures. Key Responsibili...

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an eco...

You will be responsible for providing end-to-end operational support for WSO2 as an Identity and Access Management (IAM) platform. Your main duties will include: - Day-to-day management, monitoring, and troubleshooting of WSO2 services. - Ensuring high availability, security, and compliance of the identity infrastructure. - Supporting integrations with other enterprise systems such as SSO, federation, MFA, and user lifecycle management. - Managing upgrades, patches, and vulnerability remediation for WSO2 and its plugins. - Maintaining documentation, SOPs, and a knowledge base for all WSO2-related operations. - Supporting audits, compliance checks, and reporting as per Clients policies. As an...

Role Overview: As a Process Invoicing Process Expert at BSv organisation, you will leverage your expert knowledge to participate in or lead the achievement of service levels and key measurement targets of the team. Your primary responsibility will be to deliver a high-quality and cost-effective service that drives compelling business outcomes. You will ensure the delivery of customer-focused and compliant services through the adoption of frictionless finance practices, processes, technologies, and methodologies that drive innovation and process improvements. Additionally, you will manage the contract on a daily basis, including operations and finance, handle complex operational issues, and e...

Job Title: SAP C4C Functional Consultant Location: Bangalore, Coimbatore, Hyderabad, Pune Experience: 6 to 8 Years Job Description: Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2 SAP CRM experience is desirable but not mandatory Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2 Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2. Actively participate in Presales RFP for solutioning of CX solutions. Prepare Business Requirement Documents (BRD) and functional specifications. Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow ...

Role Overview: As a Senior Consulting Partner - Supply Chain S&OP Transformation Leader at Wipro Limited, your role will involve defining and executing the company's go-to-market and delivery strategy for Sales & Operations Planning (S&OP) and Integrated Business Planning (IBP). You will be responsible for engaging with senior executives, shaping transformation programs, leading global teams, and helping clients align supply, demand, and financial planning through digitally enabled planning ecosystems. This position is suited for a visionary supply chain executive with expertise in S&OP, consulting experience, and the ability to drive growth and change across various industries. Key Responsi...

As a Senior Brand Manager AD Sales at NoBrokerHood, your role will involve market planning, sales strategies, ensuring customer satisfaction, and service levels, as well as overseeing sales management activities on-site. Key Responsibilities: - Develop market planning and sales strategies - Utilize Ad Sales experience to drive revenue - Ensure customer satisfaction and deliver exceptional customer service - Manage field sales operations effectively - Apply strong analytical and problem-solving skills - Communicate effectively and build strong interpersonal relationships - Utilize experience in the real estate or property management industry to enhance performance Qualifications: - Possess ma...

As an Infoscion, your primary role will be to interface with the client for quality assurance issue resolution and ensuring high customer satisfaction. You will be responsible for understanding requirements, creating and reviewing designs, validating the architecture, and ensuring high levels of service offerings to clients in the technology domain. Additionally, you will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews, and unit test plan reviews. Your leadership will be crucial in guiding your teams towards developing optimized high-quality code deliverables, continual knowledge management, and adherence to organ...

As an Incident Management Specialist at Novartis, you will drive holistic IT incident management using the ITIL framework. Your role involves governing and overseeing incident management operations across DDIT to ensure agreed customer and internal service levels are met. **Key Responsibilities:** - Govern day-to-day incident management service operations across DDIT - Focus on reducing unplanned downtime of systems and applications - Manage service operations with standardized services, processes, and tools for efficient, high-quality services - Provide highest business value through effective management of IT resources related to the function - Meet customer and internal IT service levels ...

As a Supply Chain Planning Lead in our company, you will be responsible for monitoring and managing Order Levels (OLs) based on sales data and working on material planning to ensure adequate stock availability in stores for our customers. You will need to understand inventory models in FMCG warehouses and Distribution Centers (DCs) and execute them as per the specific requirements. Your role will involve demand planning with a special focus on season-based volumes, requiring close collaboration with the Category team. Your responsibilities will also include implementing FMCG supply chain matrix to meet customer service parameters, long-term demand forecasting, and space forecasting. You will...

As a Workforce & MIS Manager, your role involves planning, organizing, directing, and overseeing the activities of the department. You will be responsible for managing the agencies associated with the company in their assigned territory. Key Responsibilities: - Carry out WFM functions for CDC, including publishing service levels, projected call volumes, and rostering requirements based on customer base and time of month. Identify resourcing shortages. - Perform WFM functions for GRD and email teams by publishing service levels, projected email volumes, and rostering requirements based on projected email volumes. Identify resourcing shortages. - Conduct WFM functions for Loan Centers by publi...

Job Title: Manufacturing Manager Function: Supply Chain Location: Mysore Beverages Factory Req ID: R-1165316 Main Job Purpose: Manufacturing Manager has overall responsibility for a unit within a factory. The MM leads all deliverables of the unit on SHE, Quality, Cost, Service & ER end to end and is a key member of the factory leadership team reporting to the factory manager. Key Accountabilities: To achieve SU KPIs in unit To achieve customer service targets in unit To achieve safety standards in unit To achieve quality standards in unit To provide visible leadership for Factories in unit To manage employee relations to ensure high engagement levels in unit To implement agreed SU indirect s...

Role Overview: As a Quality Assurance Manager at Wipro Limited, your role is crucial in increasing revenue, maximizing process efficiency & cost-effectiveness, and ensuring excellent customer experience. You will be responsible for supervising daily operations and personnel, ensuring contract compliance, optimizing resources, and developing capabilities within an account. Key Responsibilities: - Design, develop, and implement a comprehensive quality assurance framework tailored to the GSIS process requirements. - Establish systems for monitoring key quality indicators, conducting quality audits, and analyzing data to identify trends and areas for improvement. - Lead root cause analysis inves...

Role Overview: You will be based in BSv organisation and will leverage your deepening knowledge of Cash Applications. As a Cash Applications Process Expert, you will participate in or lead the achievement of service levels, key measurement targets of the team, and deliver a high quality and cost-effective service that drives compelling business outcomes. Your responsibility will be to ensure the delivery of customer-focused and compliant services through the adoption of frictionless finance, practice processes, technologies, and methodologies which drive innovation and process improvements. With your deepening domain expertise, you will handle standard cash application transactions and custo...

Job Requirements Job Requirements Role/Job Title: Workforce & MIS Manager Business: Customer Service Function/ Department: Workforce Management & MIS Place of work: Juinagar Roles & Responsibilities 1 Carry out WFM functions for CDC publish service levels publish projected call volumes based on customer base/time of month publish rostering requirements based on projected call volumes identify resourcing shortages 2 Carry out WFM functions for GRD and email teams publish service levels publish projected email volumes based on customer base/time of month publish rostering requirements based on projected email volumes identify resourcing shortages 3 Carry out WFM functions for Loan Centers publ...

As a Resource Planner at IntouchCX, you will play a crucial role in revolutionizing customer service by supporting resource planning initiatives from a staffing perspective. Your responsibilities will include scheduling, tracking, and assisting in the execution of intraday staffing management to ensure alignment of staffing levels with performance objectives. In this role, you will have the opportunity to: - Manage all day-to-day activities in Workforce Management - Oversee schedules, exceptions, data tracking, and Service Levels - Monitor Key Performance Indicators daily to identify trends and adjust staffing as needed - Maintain accuracy of employee information and records - Develop and im...

Role Overview: You will be primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps. Your role will encompass infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers. You will engage proactively with customers, understand their tool estates, and pitch next-generation solution areas that deliver business value. Collaboration with Solution Managers, Solution Architects, and Finance Managers will be essential to create solution documentation, pricing model...

As a Senior Group Leader, your main responsibility will be managing a team of Production Specialists and FLMs who report directly to you. You will be accountable for driving performance within your team and ensuring that all client metrics are consistently met according to the SLA. Your role will involve supporting service delivery teams both onsite and offsite at client locations, particularly focusing on process stabilization. To maintain control over CPM performance, you will need to apply methodologies such as DMAIC, Six Sigma, and other Quality tools as necessary. Additionally, you will be expected to enhance service delivery efficiency, promote knowledge management, and standardize pro...

Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role & Responsibilities: Supervise day-to-day operations of a team of voice process associates, ensuring adherence to performance metrics through coaching, motivation, and accountability. Monitor work and attendance in accordance with organizational policies and legal requirements. Provide effective coaching to direct reports to ensure consistent h...

You will be part of a dynamic team within the BSv organization, leveraging your expert knowledge in Process Invoicing. As a Process Invoicing Process Expert, your role will involve participating in or leading the team towards achieving service levels and key performance targets. By delivering high-quality and cost-effective services, you will drive compelling business outcomes. Your focus will be on ensuring customer-centric and compliant services through the adoption of efficient finance practices, technologies, and methodologies that promote innovation and process enhancements. Your responsibilities will include daily contract management, overseeing operations and finance, handling complex...

You will be responsible for leading a Customer Support team and supervising their performance. For Team Lead positions, you should have experience in managing people, conducting performance reviews, appraisal discussions, and monthly reviews. Your primary focus will be on managing the team to resolve customer issues promptly and professionally to maintain a high level of customer satisfaction. In addition to customer support, you will also be involved in sales campaigning, cross-selling, and upselling products to generate additional revenue. Your role will include resource planning, career planning, performance management, workforce management, setting team SLAs, KRAs, KPIs, CSAT, and provid...

Role based in the BSv organization, leveraging expert knowledge of process invoicing. As a Process Invoicing Process Expert, you will participate in or lead the achievement of service levels and key measurement targets of the team. Your role will involve delivering high-quality and cost-effective services that drive compelling business outcomes. You will be responsible for ensuring the delivery of customer-focused and compliant services through the adoption of frictionless finance practices, processes, technologies, and methodologies that drive innovation and process improvements. Additionally, you will manage the contract on a daily basis, including operations and finance, and address compl...