24 Service Levels Jobs

As a Senior Brand Manager AD Sales at NoBrokerHood, your role will involve market planning, sales strategies, ensuring customer satisfaction, and service levels, as well as overseeing sales management activities on-site. Key Responsibilities: - Develop market planning and sales strategies - Utilize Ad Sales experience to drive revenue - Ensure customer satisfaction and deliver exceptional customer service - Manage field sales operations effectively - Apply strong analytical and problem-solving skills - Communicate effectively and build strong interpersonal relationships - Utilize experience in the real estate or property management industry to enhance performance Qualifications: - Possess ma...

As an Infoscion, your primary role will be to interface with the client for quality assurance issue resolution and ensuring high customer satisfaction. You will be responsible for understanding requirements, creating and reviewing designs, validating the architecture, and ensuring high levels of service offerings to clients in the technology domain. Additionally, you will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews, and unit test plan reviews. Your leadership will be crucial in guiding your teams towards developing optimized high-quality code deliverables, continual knowledge management, and adherence to organ...

As an Incident Management Specialist at Novartis, you will drive holistic IT incident management using the ITIL framework. Your role involves governing and overseeing incident management operations across DDIT to ensure agreed customer and internal service levels are met. **Key Responsibilities:** - Govern day-to-day incident management service operations across DDIT - Focus on reducing unplanned downtime of systems and applications - Manage service operations with standardized services, processes, and tools for efficient, high-quality services - Provide highest business value through effective management of IT resources related to the function - Meet customer and internal IT service levels ...

As a Supply Chain Planning Lead in our company, you will be responsible for monitoring and managing Order Levels (OLs) based on sales data and working on material planning to ensure adequate stock availability in stores for our customers. You will need to understand inventory models in FMCG warehouses and Distribution Centers (DCs) and execute them as per the specific requirements. Your role will involve demand planning with a special focus on season-based volumes, requiring close collaboration with the Category team. Your responsibilities will also include implementing FMCG supply chain matrix to meet customer service parameters, long-term demand forecasting, and space forecasting. You will...

As a Workforce & MIS Manager, your role involves planning, organizing, directing, and overseeing the activities of the department. You will be responsible for managing the agencies associated with the company in their assigned territory. Key Responsibilities: - Carry out WFM functions for CDC, including publishing service levels, projected call volumes, and rostering requirements based on customer base and time of month. Identify resourcing shortages. - Perform WFM functions for GRD and email teams by publishing service levels, projected email volumes, and rostering requirements based on projected email volumes. Identify resourcing shortages. - Conduct WFM functions for Loan Centers by publi...

Job Title: Manufacturing Manager Function: Supply Chain Location: Mysore Beverages Factory Req ID: R-1165316 Main Job Purpose: Manufacturing Manager has overall responsibility for a unit within a factory. The MM leads all deliverables of the unit on SHE, Quality, Cost, Service & ER end to end and is a key member of the factory leadership team reporting to the factory manager. Key Accountabilities: To achieve SU KPIs in unit To achieve customer service targets in unit To achieve safety standards in unit To achieve quality standards in unit To provide visible leadership for Factories in unit To manage employee relations to ensure high engagement levels in unit To implement agreed SU indirect s...

Role Overview: As a Quality Assurance Manager at Wipro Limited, your role is crucial in increasing revenue, maximizing process efficiency & cost-effectiveness, and ensuring excellent customer experience. You will be responsible for supervising daily operations and personnel, ensuring contract compliance, optimizing resources, and developing capabilities within an account. Key Responsibilities: - Design, develop, and implement a comprehensive quality assurance framework tailored to the GSIS process requirements. - Establish systems for monitoring key quality indicators, conducting quality audits, and analyzing data to identify trends and areas for improvement. - Lead root cause analysis inves...

Role Overview: You will be based in BSv organisation and will leverage your deepening knowledge of Cash Applications. As a Cash Applications Process Expert, you will participate in or lead the achievement of service levels, key measurement targets of the team, and deliver a high quality and cost-effective service that drives compelling business outcomes. Your responsibility will be to ensure the delivery of customer-focused and compliant services through the adoption of frictionless finance, practice processes, technologies, and methodologies which drive innovation and process improvements. With your deepening domain expertise, you will handle standard cash application transactions and custo...

Job Requirements Job Requirements Role/Job Title: Workforce & MIS Manager Business: Customer Service Function/ Department: Workforce Management & MIS Place of work: Juinagar Roles & Responsibilities 1 Carry out WFM functions for CDC publish service levels publish projected call volumes based on customer base/time of month publish rostering requirements based on projected call volumes identify resourcing shortages 2 Carry out WFM functions for GRD and email teams publish service levels publish projected email volumes based on customer base/time of month publish rostering requirements based on projected email volumes identify resourcing shortages 3 Carry out WFM functions for Loan Centers publ...

As a Resource Planner at IntouchCX, you will play a crucial role in revolutionizing customer service by supporting resource planning initiatives from a staffing perspective. Your responsibilities will include scheduling, tracking, and assisting in the execution of intraday staffing management to ensure alignment of staffing levels with performance objectives. In this role, you will have the opportunity to: - Manage all day-to-day activities in Workforce Management - Oversee schedules, exceptions, data tracking, and Service Levels - Monitor Key Performance Indicators daily to identify trends and adjust staffing as needed - Maintain accuracy of employee information and records - Develop and im...

Role Overview: You will be primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps. Your role will encompass infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers. You will engage proactively with customers, understand their tool estates, and pitch next-generation solution areas that deliver business value. Collaboration with Solution Managers, Solution Architects, and Finance Managers will be essential to create solution documentation, pricing model...

As a Senior Group Leader, your main responsibility will be managing a team of Production Specialists and FLMs who report directly to you. You will be accountable for driving performance within your team and ensuring that all client metrics are consistently met according to the SLA. Your role will involve supporting service delivery teams both onsite and offsite at client locations, particularly focusing on process stabilization. To maintain control over CPM performance, you will need to apply methodologies such as DMAIC, Six Sigma, and other Quality tools as necessary. Additionally, you will be expected to enhance service delivery efficiency, promote knowledge management, and standardize pro...

Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role & Responsibilities: Supervise day-to-day operations of a team of voice process associates, ensuring adherence to performance metrics through coaching, motivation, and accountability. Monitor work and attendance in accordance with organizational policies and legal requirements. Provide effective coaching to direct reports to ensure consistent h...

You will be part of a dynamic team within the BSv organization, leveraging your expert knowledge in Process Invoicing. As a Process Invoicing Process Expert, your role will involve participating in or leading the team towards achieving service levels and key performance targets. By delivering high-quality and cost-effective services, you will drive compelling business outcomes. Your focus will be on ensuring customer-centric and compliant services through the adoption of efficient finance practices, technologies, and methodologies that promote innovation and process enhancements. Your responsibilities will include daily contract management, overseeing operations and finance, handling complex...

You will be responsible for leading a Customer Support team and supervising their performance. For Team Lead positions, you should have experience in managing people, conducting performance reviews, appraisal discussions, and monthly reviews. Your primary focus will be on managing the team to resolve customer issues promptly and professionally to maintain a high level of customer satisfaction. In addition to customer support, you will also be involved in sales campaigning, cross-selling, and upselling products to generate additional revenue. Your role will include resource planning, career planning, performance management, workforce management, setting team SLAs, KRAs, KPIs, CSAT, and provid...

Role based in the BSv organization, leveraging expert knowledge of process invoicing. As a Process Invoicing Process Expert, you will participate in or lead the achievement of service levels and key measurement targets of the team. Your role will involve delivering high-quality and cost-effective services that drive compelling business outcomes. You will be responsible for ensuring the delivery of customer-focused and compliant services through the adoption of frictionless finance practices, processes, technologies, and methodologies that drive innovation and process improvements. Additionally, you will manage the contract on a daily basis, including operations and finance, and address compl...

Role based in BSv organisation, you will leverage your deepening knowledge of Cash Applications to participate in or lead the achievement of service levels and key measurement targets of the team. Your role will involve delivering high-quality and cost-effective services that drive compelling business outcomes. You will ensure the delivery of customer-focused and compliant services through the adoption of frictionless finance practices, processes, technologies, and methodologies that drive innovation and process improvements. Your deepening domain expertise will enable you to handle standard cash application transactions and customer account clearing activities in accordance with cash applic...

Experience: You should possess a minimum of 7-9 years of IT Vendor Management (Field Service Workforce) domain experience to be considered for the Lead (MVP) position at Iron Service Global. Job Description: As a Lead (MVP) at Iron Service Global, you will be responsible for leading a team through all phases of client acquisition (New Program Transition) of Field Services Operations process within strict timelines. Your duties will include understanding client requirements through SOW/NPT templates, identifying gaps between client requirements and ISG delivery capabilities in the USCA region, workforce capacity planning, predictive profit delivery, and implementing innovative data-driven pro...

Role is based in BSv organization and requires leveraging expert knowledge of Process Invoicing. As a Process Invoicing Process Expert, you will participate in or lead the team to achieve service levels and key measurement targets, delivering high quality and cost-effective services that drive compelling business outcomes. Ensuring customer-focused and compliant services, you will adopt frictionless finance practices, processes, technologies, and methodologies to drive innovation and process improvements. Daily responsibilities include managing contracts, operations, finances, and complex operational issues to ensure operations are within budget. Additionally, you will be responsible for bui...

The job involves assisting in the daily supervision of restaurant operations, including Restaurants/Bars and Room Service, if applicable. You will assist with menu planning, maintain sanitation standards, and support servers and hosts during peak meal periods. Your primary goal will be to enhance guest and employee satisfaction by identifying training needs, developing plans, and implementing them effectively. To qualify for this position, you should have a high school diploma or GED and a minimum of 4 years of experience in the food and beverage, culinary, or related professional area. Alternatively, a 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, B...

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role will involve leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. Working within a team of 35 members across multiple regions, you will interact w...

Job Description: As a Real Time Analyst (RTA) based in Pune, MH (work from office) and working in NIGHT SHIFT to support US based customers, your primary responsibility will be to monitor calls service level and support global clients partner locations to ensure they deliver the required productive hours. You will be creating plans and implementing actions to meet Clients" Key Performance Indicators (KPIs) while also overseeing absenteeism, lunch, and break optimization. Additionally, you will be in charge of incident management, providing necessary support to internal teams and partners, as well as tracking the attendance of in-home associates for clients. Responsibilities: - Monitoring cal...

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. With over 20 years of experience, we have established ourselves as a disruptive industry leader by fostering long-term relationships with our brand partners and empowering our employees to drive positive change. We approach every challenge with curiosity, creativity, and innovation to consistently deliver exceptional results. We are currently seeking a Resource Planner to join our Workforce Team and play a crucial role in revolutionizing customer service. As a Resource Planner at IntouchCX, you will be responsible for supporting our resource planning initiatives from a staffin...

As an International Voice Process representative at Movate (formerly known as CSS Corp), you will be responsible for reviewing new orders for accuracy and completeness, processing new orders on a web-based system, clarifying customer inquiries, and ensuring high levels of service and accuracy. Your duties will also include placing orders with partners, monitoring order statuses, and maintaining accurate records of activities. It is crucial to meet customer requirements on a timely basis and uphold the highest level of accuracy in all your tasks. To qualify for this role, you should hold a degree in any discipline and have a minimum of 6 months of call center experience along with 12 months o...