Level: AM/DM Educational Qualification: B.E/B.Tech in Mechanical Engineering Work Exp: 3-6 yrs Job Role: HANDLING OF MARKET FEEDBACK WARRANTY ISSUES RELATED TO HVAC SYSTEM. VENDOR VISITS FOR PROCESS VERIFICATION AT VENDOR FOR ROOT-CAUSE ANALYSIS OF TYPICAL CASES. 3G AT DEALER/CUSTOMER LOCATION TO IDENTIY THE USAGE PATTERN FOR ACTUAL PROBLEM UNDERSTANDING AND TROUBLE-SHOOTING COORDINATION WITH MULTIPLE PRODUCT OWNERS AND PROCESS PARTNERS TO ENSURE FASTER ANALYSIS AND EXECUTION OF QUALITY IMPROVEMENTS BASED ON MARKET FEEDBACK. FTA APPROACH FOR SOLVING COMPLEX MARKET ISSUES. COMPETITOR PROCESS / DESIGN BENCHMARKING. DIAGNOSE AND RESOLVE CUSTOMER COMPLAINTS. Competency Required: GOOD UNDERSTANDING OF HVAC PARTS LIKE COMPRESSOR, CONDENSER, HVAC UNIT, CONTROL PANEL ETC EXPERT IN UNDERSTANDING DRAWINGS OF HVAC PARTS. PROFOUND KNOWLEDGE OF HVAC PARTS TECHNOLOGY AND BLOWER MOTOR MANUFACTURING PROCESSES GOOD EXPERIENCE ON ROOT-CAUSE ANALYSIS OF DEFECT. WELL VERSED IN QC TOOLS, DOE, SIX SIGMA ANALYTICAL SKILLS AND LOGICAL APPROACH TOWARDS PROBLEM SOLVING HANDS ON EXPERIENCE IN RESOLVING COMPLEX MARKET PROBLEMS AND ABLE TO CONCISELY EXPLAIN AND PRESENT TO RELATED STAKE HOLDERS AND MANAGEMENT. ABILITY TO ANALYZE THE DATA AND PROPOSE SOLUTION FUTURE STRATEGIES. GOOD COMMUNICATION PRESENTATION SKILLS ABILITY TO WORK WITHIN STRICT TIMELINES SPECIFIC EXPERTISE FOR FUNCTIONAL AREA: EXPERIENCE OF AUTOMOTIVE AC REFRIGERATION SYSTEM (ESPECIALLY PARTS LIKE COMPRESSOR, CONDENSER, HVAC UNIT, CONTROL PANEL ETC )

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