Human Resource Manager

Role & responsibilities:-

• Develop and implement effective recruitment strategies to attract qualified hospitality professionals.
• Manage end-to-end hiring processes including job postings, interviews, reference checks, and onboarding.
• Build relationships with hospitality schools, training institutes, and recruitment partners.
• Foster a positive, respectful, and service-oriented workplace culture.
• Address employee concerns, grievances, and conflicts in a timely and fair manner.
• Organize employee engagement programs, recognition activities, and wellness initiatives.
• Identify training needs and coordinate learning programs to improve service quality and employee skills.
• Oversee orientation, compliance training, and professional development workshops.
• Monitor and evaluate training effectiveness.
• Implement performance appraisal systems and guide managers in conducting evaluations.
• Provide coaching and support to managers for employee development and succession planning.
• Track KPIs related to staff productivity, retention, and guest satisfaction.
• Ensure compliance with labor laws, statutory requirements, and hospitality industry regulations.
• Maintain up-to-date HR policies, employee handbook, and code of conduct.
• Manage payroll inputs, attendance, leave, and benefits administration.
• Maintain accurate employee records (digital & physical).
• Prepare HR reports, analytics, and manpower forecasts for management.
• Oversee HR budgets related to recruitment, training, and employee welfare
• Create annual training calendars in line with guest service standards and brand expectations.
• Conduct orientation sessions for new employees.
• Facilitate leadership development and cross-training for succession planning.
• Partner with external trainers or institutes for advanced hospitality skill development.
• Ensure adherence to all labor laws, statutory compliances, and hospitality industry regulations.
• Update and implement HR policies, employee handbooks, and workplace rules.
• Monitor workplace safety, hygiene, and welfare requirements in collaboration with the operations team.
• Handle disciplinary procedures and ensure fair documentation.