HR Shared Services Administrator

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

Role Purpose

The HR Shared Services Administrator plays a key role in delivering high-quality HR operational support across the employee lifecycle. This role serves as the primary point of contact for HR-related inquiries, providing accurate, timely, and efficient administrative support to employees, managers, and HR business partners/HR managers. The position supports a range of HR processes, including onboarding, employee records management, benefits administration, data reporting, and compliance.

Key Responsibilities

• Administer and maintain accurate employee records in the HRIS system (currently BambooHR)
• Support the improvement of workflows and automation with the HR Shared Services Function
• Manage documentation related to onboarding, off-boarding, transfers, and contractual changes, including Employees of Record (EoRs) and Contractors of Record (CoRs)
• Assist in the administration of benefits programs, leave of absence tracking, and employee verifications
• Generate regular and ad-hoc HR reports, dashboards, and metrics to support HR decision-making
• Support and comply with internal and external audits through accurate record keeping and compliance checks
• Coordinate with regional HR teams to ensure process alignment and consistency across geographies.
• Ensure SLAs, SOPs, and internal controls are met across all transactions and requests.
• Monitor and resolve tickets or service requests received through shared services portals (Jira).
• Monitor and resolve queries within the HRSS email
• Manage onboarding with HR induction
• Liaise with other departments (IT, Payroll, Legal, and Finance) to ensure seamless execution of the process.
• Act as a coordination point for multi-region HR queries and initiatives.
• Run monthly global payroll and benefits (India, US, UK, Europe, Southeast Asia, etc)
• Identify opportunities for improving HR process and service delivery

Key Skills and Competencies

• 2+ years of experience in Global HR operations, shared services, or administrative HR roles
• Experience working with HRIS systems
• Excellent organisational and time management skills with the ability to prioritise tasks
• Proficient in MS Office (especially Excel, Word, Outlook)
• Customer-focused mindset with a strong commitment to service excellence
• Strong communication and interpersonal skills to work effectively across teams

Qualifications

• Bachelor’s degree, Business Administration, or a related field