HR Shared Services Administrator

Role Overview: As an HR Shared Services Administrator, you play a crucial role in providing high-quality HR operational support throughout the employee lifecycle. Your primary responsibility is to be the main point of contact for HR-related inquiries, offering accurate, timely, and efficient administrative support to employees, managers, and HR business partners. Your duties will involve supporting various HR processes such as onboarding, employee records management, benefits administration, data reporting, and compliance. Key Responsibilities: - Administer and maintain accurate employee records in the HRIS system (currently BambooHR). - Support the enhancement of workflows and automation within the HR Shared Services Function. - Manage documentation related to onboarding, off-boarding, transfers, and contractual changes, including Employees of Record (EoRs) and Contractors of Record (CoRs). - Assist in the administration of benefits programs, leave of absence tracking, and employee verifications. - Generate regular and ad-hoc HR reports, dashboards, and metrics to facilitate HR decision-making. - Support and ensure compliance with internal and external audits through precise record-keeping and compliance checks. - Coordinate with regional HR teams to maintain process alignment and consistency across geographies. - Ensure SLAs, SOPs, and internal controls are adhered to across all transactions and requests. - Monitor and resolve tickets or service requests received through shared services portals (Jira). - Address queries within the HRSS email promptly. - Manage onboarding with HR induction. - Serve as a coordination point for multi-region HR queries and initiatives. - Identify opportunities for enhancing HR processes and service delivery. Qualifications Required: - 2+ years of experience in Global HR operations, shared services, or administrative HR roles. - Proficiency in working with HRIS systems. - Excellent organizational and time management skills with the ability to prioritize tasks. - Proficient in MS Office, especially Excel, Word, and Outlook. - Customer-focused mindset with a strong commitment to service excellence. - Strong communication and interpersonal skills to collaborate effectively across teams. Please note that the job description did not provide any additional details about the company.,