HR Service Delivery Associate Manager

As an HR Service Delivery Associate Manager at Accenture, you will be responsible for improving workforce performance and productivity, enhancing business agility, increasing revenue, and reducing costs. Your role involves ensuring that service line activities meet the expectations of both Accenture and the client, adhering to all contractually agreed SLAs and processes with accuracy. You will be accountable for maintaining effective client service relationships within the service line, developing new approaches and processes, and collaborating with other team leads, management, and client staff. Your essential responsibilities include overseeing Hire to Retire HR operations processes, demonstrating HR service delivery experience, showcasing multi-cultural awareness, possessing strong MS Office and Excel skills, and familiarity with business excellence practices. You must have excellent client interfacing skills, both in email and phone communication, with proficiency in English language proficiency for effective written and verbal communication. Furthermore, you are expected to have a proven track record of leading HR operations teams, managing HR systems, handling labor laws, retaining talent, establishing growth paths for valued resources, liaising with the local Human Resources Team on critical issues, aligning team work allocation to deliver business results, ensuring team engagement and motivation, and implementing succession planning strategies. Your role involves actively participating in process-related business meetings, liaising with Accenture Local IT to escalate technology issues, supporting client visits, continuously developing the team skills within the service line, facilitating knowledge transfer, conducting root cause analysis on issues faced, establishing a robust measurement system for performance evaluation, enhancing team morale through bonding exercises, and driving key people initiatives with the local PPAs and Human Resources Team. Additionally, you will act as an escalation point for problems and issues within the service line, ensure appropriate staffing levels for business results, identify and implement procedural and policy improvements, collaborate with the Service Management Team on reporting performance measures to the client, maintain up-to-date business continuity and disaster recovery plans, participate in internal or client initiatives related to process, and ensure the review of process dashboards and visual management displays. In this role, you will be required to analyze and solve moderately complex problems, create new solutions, understand the strategic direction set by senior management, interact with peers, manage medium-small sized teams, and work in rotational shifts when needed. You will also act as a subject matter expert for the unit, deliver contracted services within the assigned service line, manage process metrics effectively, establish key relationships, comply with data security and quality requirements, and implement necessary reporting and governance arrangements to ensure effective management controls are in place.,