HR Generalist - Retail/Hospitality/QSR

Required

Qualifications & Experience

• Bachelor’s degree in HR, Business Administration, or a related field.
• 3–5 years of HR experience, preferably in retail, hospitality, or QSR industry.
• Practical, hands-on experience in recruitment, payroll, and employee relations.
  

Preferred

• Master’s degree in HR or related discipline.
• Experience managing HR operations across multiple outlets.
• Familiarity with HRIS systems, statutory compliance (PF, ESIC, Shops & Establishment Act, POSH), and learning & development initiatives.
  

About The Role

We are looking for a dynamic and hands-on HR Executive to support our rapidly growing organistion. The role involves managing end-to-end HR activities across multiple outlets, focusing on talent acquisition, employee engagement, compliance, and HR operations to ensure a motivated, service-oriented workforce that drives customer satisfaction.Key Responsibilities

• Talent Acquisition & Onboarding
  

 Manage recruitment for outlet staff (crew members, shift supervisors, store managers)
and support roles. Partner with operations to forecast manpower requirements and ensure timely hiring. Oversee onboarding and induction programs to integrate new hires into the companyculture.

• HR Operations & Compliance
  

 Maintain employee records, HRIS entries, and documentation.
 Ensure statutory compliance (PF, ESIC, Shops & Establishment Act, POSH, etc.) for alloutlets. Support payroll processing with accurate data on attendance, overtime, and leaves.

• Employee Engagement & Retention
  

 Implement engagement activities to boost morale, teamwork, and service orientation.
 Address grievances, support conflict resolution, and maintain a positive workenvironment. Conduct exit interviews and analyze attrition trends, recommending retention initiatives.

• Learning & Development
  

 Coordinate training programs for outlet staff (customer service, hygiene, safety, and
leadership). Support capability building and career progression programs for high-potentialemployees.

• Performance Management
  

 Assist in setting KRAs/KPIs for outlet staff and managers.
 Support appraisal processes, feedback mechanisms, and performance improvement plans.

• HR Business Partnering
  

 Act as a point of contact for outlet managers on HR policies and practices.
 Provide guidance on disciplinary actions, compliance, and employee relations. Align HR initiatives with business needs to ensure smooth outlet operations.Skills: compliance,talent acquisition,payroll,onboarding,hr operations,operations