HR And Admin Officer

About Let’s Coffee: Let’s Coffee is a dynamic and growing QSR brand committed to delivering fast, fresh, and flavorful coffee and food experiences across all our outlets. We’re looking for a proactive and people-centric HR & Operations Manager to drive smooth operations and a positive work culture across our 4 outlets. Role Overview: As the HR & Operations Manager, you will be responsible for managing a team of 20–25 staff across multiple outlets. You will handle all HR and staffing duties, ensure smooth day-to-day operations, oversee inventory and stock management, and monitor store performance via audits and reviews. Key Responsibilities: 1 - People Management: Oversee daily staffing requirements across 4 outlets (20–25 employees total). Prepare and update staff shift rosters on a daily basis. Manage team grievances, resolve conflicts, and maintain team morale. Ensure compliance with internal staff policies. Monitor individual member’s performance, punctuality, and discipline. Support hiring, onboarding, and training of new staff. 2 - Operational Oversight: Monitor task completion by outlet staff and ensure SOPs are followed. Track and manage day-to-day operational issues, ensuring seamless service delivery. Handle daily and weekly stock ordering for all outlets. Maintain and reconcile petty cash and record daily expenses. Coordinate with vendors for supply and procurement as needed. Prepare operational reports for management. 3 - Auditing & Quality Control: Conduct regular virtual or in-person store audits to ensure cleanliness, product quality, service standards, and compliance. Identify operational inefficiencies and recommend improvements. Skills & Qualifications: Bachelor’s degree in Business Administration, HR, Hospitality, or a related field. 3–5 years of experience in HR and/or operations, preferably in the F&B/QSR sector. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Ability to multitask and work under pressure in a fast-paced environment. Proficient in Microsoft Excel, Google Sheets, and scheduling tools. Fluency in English and Hindi What We Offer: Competitive salary based on experience. Opportunity to be part of a growing brand. Performance-based bonuses. A collaborative and energetic work environment.